Under general supervision of the Help Desk Manager provides house wide support For networked and stand alone devices. Installs PC's and related hardware, investigates hardware problems and performs system hardware and communication connection repairs. Performs advanced diagnostic testing. Individual is expected to operate with minimal supervision and is expected to make decisions independently when needed. Responsible for packaging and deploying software using automated tools such as batch files, Visual Basic, login scripts, GPO’s, and other scripting tools. Create, maintain and update Signature Healthcare’s Standard workstation image (WIM) on the image server and create, maintain, and update endpoint imaging devices. Provides advanced level technical support for all PC hardware, software, and peripherals, while assisting in maintaining the stability of LAN/WAN connections and maintaining a consistent high level of quality ensuring all details of requests are met within defined and documented Help Desk SLA’s (Service Level Agreement). Provide guidance and Tier II support for Help Desk, PC Support Specialists, and IT Analyst. Will help in the coaching of or act as an escalation point for peers. Provide night/weekend on-call coverage on a rotating schedule. Ability to work after hours and weekends as needed. High school graduate or equivalent required. A+ certification or two years formal program in PC technical training or MIS, computer science or related field, or equivalent experience required. 5 to 10 years technical experience in an environment that is customer focused. Experience in Healthcare environment is preferred, hands on experience in installation, repair and troubleshooting of PC’s, printers, and network devices. Must possess a Valid Massachusetts Drivers License and reliable vehicle. Meditech experience strongly preferred.