POSITION: Senior Teller DEPARTMENT: Retail Operations REPORTS TO: Branch Operations Manager PAY GRADE: 7 FLSA STATUS: Non-Exempt TELLER COMPENSATION RANGE: Compensation listed for this position includes pay for Tellers and Senior Tellers. Tellers should expect compensation of $20.00 hourly. Senior tellers would begin at $22.00 hourly. Senior tellers must display leadership capabilities, minimum of 2 years of experience in a Financial Institution’s branch system, experience in the training/coaching of others, and more. Please see the attached job description. PURPOSE: The primary purpose of this position is to fulfill Financial Center First Credit Union’s vision of inspiring financial wellness. The position must deliver high quality service to both internal and external members by supporting and promoting our values to Care, Listen, Learn, Solve, and Act. The Senior Teller will manage deposits, withdrawals, and other financial interactions while providing excellent member service. The Senior Teller will also assist in; managing and coaching tellers, operation of teller line and coaching tellers to identify and capitalize on opportunities to promote and refer new services or products, that will benefit the member’s financial life. ESSENTIAL DUTIES AND RESPOSIBILITIES: + Assists with training and supervises duties of tellers, coordinating their work flow and assisting on the teller line. Ensures that all tellers act professionally. + Observes performance of Teller activities and cross-selling techniques and assists Branch Operations Manager in developing Teller team through coaching, training, guidance and staff motivation. + Reports shortages and overages daily and submits to Branch Operations Manager for review. Assists in daily balancing of the tellers, the vault, and the branch. + Orders the appropriate amounts and types of cash for the Branch and supplies tellers with daily cash and other necessary supplies. Maintains proper documentation of all currency received and disbursed. + Assists with implementing and adherence of branch procedures and security protocols. + Able to assume some duties of the Branch Operations manager if needed. + Demonstrate efficiency with financial transactions for checking, savings and borrowing: receives funds, posts transactions and pays out funds as requested. Verbally confirm intended transactions with members to assure needs are met + Enters transactions into Credit Union system, recording all transactions and producing member receipts. Receives loan payments and savings deposits from member, addresses inquiries on accounts, records amounts and dates of payments and other significant information, checks member calculations and validates checks and/or counts cash payments. + Identifies and capitalizes on opportunities to promote and refer new services or products, that will benefit the member’s financial life + Research, troubleshoot and resolve member and internal inquiries regarding policies, practices and products. + Balances cash drawer daily to assure accuracy in transactions and notifies supervisor regarding any outages. Appropriately applying policies. + Educate and coach members on how to use electronic services (online, mobile and ATM) so they can bank conveniently. + Assists with completing opening and closing procedures such as; processing night drop, ATM, and daily MSR scanning. + Daily opens and closes teller terminal, maintains proper amount of currency in drawer, accounts for assigned cash, checks and other monetary instruments and transactions. + Maintains neat and orderly work area and ensures that all negligible and confidential records are properly secured + Adheres at all times to applicable policies, including, check cashing, identification and security + Participate in community events supported by the Credit Union + Performs other duties as commensurate with this position. REQUIRED BACKGROUND: + Minimum of two years’ experience working in a Financial Institution’s branch system in a teller capacity is preferred + Proficiency in maintaining and balancing a vault and ATM + High school diploma or equivalent required. + Must be able to achieve proficiency on relevant Credit Union systems, Credit Union products and services within 90 days + Leadership skills and willingness to be a leader + Effective at coaching and developing of others in areas of customer service and sales + Excellent verbal and written communication skills. + Trustworthiness and the ability to act with integrity. + Thorough understanding of customer service. + Must be accurate and attentive to detail + Patience, diplomacy and tact + Must feel comfortable handling large amounts of cash and working at computer terminals. + Bilingual in English and Spanish is a plus ADA REQUIREMENTS Physical Requirements Perform primarily sedentary work with limited physical exertion and regularly lifting cash box of up to 10 lbs. and coin bags up to 30 lbs on occasion. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to stand for long periods of time. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Working Conditions Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. Mental and/or Emotional Requirements Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to use basic math skills and spell accurately up to a high school graduate level. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.