At a glance Position:Senior Total Rewards Representative Primary Location:Midland (MI, USA), Michigan, United States of America Additional Locations: Fort Saskatchewan (AB, CAN) + More - Less Schedule:Full time Date Posted:01/14/2025 Job Number:R2058008 Position Type:Regular At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. About this role: Dow has an exciting opportunity for aSenior Total Rewards RepresentativesupportingCanada Benefits.This role can be located inMidland, MI (USA)orFort Saskatchewan (AB, CAN). The Senior Total Rewards Representative acts as the first contact for Canadian benefits inquiries (through phone, chat, or e-Request) across various disciplines. Role is empowered to support and perform transactional activities required to enable HR business processes and drive a best-in-class Employee Experience. May act as a resource for less experienced staff. Takes a broad perspective on problems and identify new, less obvious solutions. Identifies major issues and patterns of partial/conflicting data. It requires full proficiency gained through job-related training and on-the-job experience to perform a variety of tasks under limited supervision. Acts as a resource for less experienced colleagues. This role will support Canada benefits and the Fort Saskatchewan Path2Zero program. The Path2Zero (P2Z) program will create the first net-zero emissions site of its kind in the world. The Fort Saskatchewan P2Z program is a key enabler to Dow’s Decarbonization strategy. Learn More:Fort Saskatchewan Path2Zero (dow.com) (http://ca.dow.com/en-ca/about/fort-saskatchewan-path2zero.html) . In this role, you will develop full proficiency in a range of technical processes and procedures through job-related training and on-the-job experience. You will need to be able to apply knowledge of technical processes and procedures to perform a range of work assignments. You need to understand how multiple teams coordinate efforts and resources to achieve objectives and be able to explain complex technical information to members of your own team and other teams. Responsibilities: + Acts as primary point-of-contact for Canadian benefits inquiries (via phone, chat, and e-Request), identifying and delivering solutions to employees and People Leaders. + Delegates and escalates queries as appropriate but remains responsible through completion. + Tracks progress and provides continuous feedback to requestors on status of their queries. + Engage in improving Knowledge Base and Case Management content for their assigned discipline, based on experience. + Supports oversight of service operations by responding to service demands as they arise (e.g., volume of calls, staff absence, chat and e-Request queries, etc.). + Engages in and drives overall continuous improvement processes (e.g., to reduce inquiry volume). + Involves and drives general continuous improvement processes. + Leads data audits and analytics with a focus on benefit performance, cost and metric improvements. Your Skills: + Organizing, Planning, and Prioritizing Work:Ability to determine the most important order to complete tasks based on urgency and importance, ensuring efficient time management and focused productivity. + Proactive Problem Solving:Identify and address issues before they become problems. + Communication:Excellent verbal and written communication skills. Share and receive information effectively with others. + Customer Service:Provide world-class support to customers by being a reliable partner. + Detail Oriented:Pay close attention to small details while working on a task or project. + Teamwork:Ability to work well with others to achieve a common goal. Qualifications: + A minimum of a high school diploma or GED equivalent. + A minimum of 2 years relevant experience. + A minimum requirement for this position is the ability to work legally in the country in which you're working. No visa sponsorship/support is available for this position. Additional Notes: + This position can be located in Midland, MI (USA) or Fort Saskatchewan (AB, CAN). + This position does not offer relocation assistance. Benefits – What Dow offers you We invest in you. Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing. Here are just a few highlights of what you would be offered as a Dow employee: + Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. + Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. + Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. + Employee stock purchase programs (availability varies depending on location). + Student Debt Retirement Savings Match Program (U.S. only). + Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match. + Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations. + Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. + Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. + Competitive yearly vacation allowance. + Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents). + Paid time off to care for family members who are sick or injured. + Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. + Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey. + On-site fitness facilities to help stay healthy and active (availability varies depending on location). + Employee discounts for online shopping, cinema tickets, gym memberships and more. + Additionally, some of our locations might offer: + Transportation allowance (availability varies depending on location) + Meal subsidiaries/vouchers (availability varies depending on location) + Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location) Join our team, we can make a difference together. About Dow Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visitingwww.dow.com. As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available onwww.dow.com. Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability and genetic information, including family medical history. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may call us at 1-833-My Dow HR (833-693-6947) and select option 8.