**Description** **Hybrid Work Environment:** **40% in-office and up to 60% work-from-home, if desired. Must live within commutable distance from our home office.** **Hours** : 8am-5pm ET (7:30am-4:30pm CT) **Job Summary:** Under limited supervision, uses intermediate knowledge and skills obtained through experience and/or training to provide support to branches, advisors and other trading groups in specific trading activities within an assigned functional area. Serves as a resource to advisors in resolving routine to intermediate problems and issues. Extensive contact with internal and external customers is required to identify, research, and resolve problems. **Essential Duties and Responsibilities:** * Manually facilitates trade order processing when required. * Ensures that trades are executed and confirmed in accordance with organizational policies and procedures. * Facilitates the price adjustment and trade correction process. * Ensures trades are confirmed and researches and resolves unconfirmed trades. * Reviews trade problem, analyzes and interprets data and determines appropriate corrective action. * Contacts internal and external customers to resolve trading problems. * Maintains currency in trading policies and procedures. * Provides trading support to financial advisors and responds to inquiries regarding fund suitability, products and services. * Establishes and maintains periodic orders. Resolves periodic order issues, cancels and corrects as needed. * Ensures trades are receiving appropriate breakpoints/sales charges. * Reviews, uploads and researches rejects on bulk trades for discretionary accounts, works with advisor to reprocess as needed. * Coordinates and processes share class conversions, works with both internal and external departments and funds companies to ensure successful conversions. * Ensures that all the varied and complex fund family rules and procedures are adhered to, and that the firm's regulatory obligations are met. * Processes various trade related reports and utilizes tools including trade related databases and 3rd party applications. * Researches and corrects Asset Management Services portfolio rebalance issues. * Provides Inbox support. * Performs other duties and responsibilities as assigned. **Qualifications** **Knowledge, Skills, and Abilities:** **Knowledge of:** * Intermediate investment concepts, practices, procedures and industry regulations related to Mutual Fund trading activities. * Principles and practices of customer relations and communications. * Accounting principles. * Front-end system used in assigned functional area and its relationship with account history. * Excel, Word, Outlook and other applications as needed. **Skill in:** * Identifying financial events that affect orders. * Reconciling and correcting transactions. * Updating and maintaining information systems. * Handling a high volume workload, phone calls and various other requests within specified timeframes. * Operating standard office equipment and using required software applications, sufficient to create documents, spreadsheets, and business correspondence. **Ability to:** * Work under pressure on multiple tasks concurrently and meet deadlines in a fast-paced work environment with frequent interruptions and changing priorities. * Read, interpret, analyze and apply transaction information. * Analyze and solve problems. * Communicate effectively, both orally and in writing with associates, and internal and external customers. * Work independently with limited direction as well as collaboratively within a team environment. * Handle stressful situations and provide a high level of customer service in a calm and professional manner. * Interpret and apply policies and identify and recommend changes as appropriate. * Establish and maintain effective working relationships at all levels of the organization. * Perform basic/intermediate levels of research. **Educational/Previous Experience Requirements:** * Associate’s Degree (A.A.) and/or a minimum of three (3) to five (5) years of experience in the financial services industry. ~or~ * Any equivalent combination of education, experience and/or training approved by Human Resources. **Licenses/Certifications:** * None required. **Job:** Operations **Primary Location:** US-FL-St. Petersburg-Saint Petersburg **Other Locations:** US-TN-Memphis-Memphis, US-MI-Southfield-Southfield **Organization** Operations & Administration **Schedule** Full-time **Job Shift** Day Job **Travel** No **Req ID:** 2403041