POSITION SUMMARY

 

The Senior Travel Specialist is responsible for promoting travel philosophy and services through good customer service techniques.

 

 RESPONSIBILITIES

Oversee quality control and accuracy on all ticketing and reservations made by the travel specialist staff Ensure department meets all Export Compliance requirements and applicable federal and/or state laws, regulations, and/or agency rules, standards and guidelines Ensure tickets and reporting meet cost reimbursable requirements Track refunds for unused tickets Arrange airline, hotel and car rental reservations, including changes and exchanges for travel Respond to requests for price quotations for domestic and international itineraries, and inquiries concerning routes, accommodations and other travel details via telephone and/or e-mail in an efficient and timely manner Promote acceptance of fares, rates, and suppliers that match company travel program policy and negotiated contracts; apply discount programs as appropriate Review airline, ground transportation and lodging rates and cross references government rates where applicable Stay informed of all airline rules, regulations, and current affairs Communicate information accurately and appropriately Prepare and/or process documents, review for accuracy and completeness; compare elements for consistency or logical relation, and update information and/or evaluates against policy Assist in tracking and updating database as it relates to travel Work with travel team to ensure financial goals are met Support 24/7 environment, making travel and possible financial decisions

 QUALIFICATIONS

High school diploma or equivalent required Five (5) years of experience in corporate or commercial travel required; international experience preferred Strong computer skills are required, including MS Office Suite and Internet skills Experience with Worldspan/Travelport+ preferred Effective oral and written communication skills with all levels of the organization Strong organizational skills with the ability to manage time and multiple priorities to completion Problem solving skills with an analytical thought process

 BENEFITS

 

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.

Medical, Vision & Dental Insurance Paid Time-Off Program & Company Paid Holidays 401(k) Retirement Plan Insurance: Basic Life & Supplemental Life Health & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Personal Development & Learning Opportunities On-the-job Training, Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach

WORKING CONDITIONS

 

Work is typically based in a busy office environment and subject to frequent interruptions. Business work hours are Monday-Friday standard core hours, however some extended or weekend hours may be required. 

 

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