Senior Accident and Health Underwriting Associate  

Description: The Senior Underwriting Associate is an Operational role that is responsible for supporting the underwriting process within the A&H business group.

Position Responsibilities:

Contributing to achievement of Region, Profit Center(s) and corporate goals relating to profit, renewal retention, rate, exposure, customer service and producer/client relations. Processing renewals within underwriting criteria & guidelines Booking monthly reported arrears policy premium as well as analyzing reports for accuracy. Completing endorsement reviews. Ensuring proper form attachment (E.G. privacy notices, State specific forms, ERISA, etc). Researching and resolving all premium discrepancies. Handling ERISA/ 5500 regulatory processing. Includes data collection accuracy and discrepancy reconciliation. Maintaining accurate records and processes for group mailboxes and shared drives (including protected drive files). Handling invoicing / check requests while maintaining sufficient expense coding knowledge to process standard requests. Maintaining top level customer service for 1-800 telephone support. Assisting other Team members as needed and/or in their absence. Providing input on and achieving all Business Goals and Objectives.

Knowledge, skills and abilities:

Demonstrated technical expertise and insurance product specific knowledge.Strong interpersonal, communication, teamwork, and analytical skills.Exceptional customer focus and once and done service support.Able to deal with ambiguity and constant change in work environment and processes.Adept at building/enhancing relationships and service delivery.Ability to effectively interact with all levels of internal and external business partners.Knowledge of Microsoft Office Suite 

 

Education and Experience:

Bachelor's degree or equivalent work experienceMinimum 3 years of customer service/insurance experience.