The Company  

 

At Utica National Insurance Group, 1,400 employees countrywide take our corporate promise to heart every day: To make people feel secure, appreciated, and respected.

 

Utica National Insurance Group is an "A" rated $1.5B award-winning, nationally recognized property & casualty insurance carrier.

 

Operating along the Eastern half of the United States, based in our Home Office in Central New York, with Regional Office locations including Boston, NYC, Atlanta, Dallas, Columbus, Richmond, Chicago.

What you will do

We are currently seeking a highly qualified and experienced Customer Retention Team Supervisor to join our team. The ideal candidate will be responsible for overseeing the Customer Retention and Expansion (CR&E) unit within the company, ensuring that established procedures and methods are effectively applied. The candidate must be able to supervise any CR&E unit and possess a comprehensive understanding of Company automation, workflows, and manual processes. They should also demonstrate the ability and knowledge to interpret and communicate Underwriting principles to their team.

Essential Functions:

Ensure proper underwriting practices and procedures are being adhered to through calibration reviews.

• Complete account file reviews and focused audits, reporting results to management.

• Conduct necessary research and analysis.

• Work closely with Manager of Underwriting Quality, members of the CSPIU team as well as the Regional Management teams to detect underwriting deficiencies and trends.

• Operate on an independent basis with minimal supervision; while taking the responsibility to learn new skills that would benefit the position.

• Lead the team in reviews for Declinations and Not Accepted accounts, along with other regional specific reports

Additional Responsibilities: 

Provide support to the underwriting leadership team and frontline underwriters. 

• Support underwriting precision, corporate sales and loss ratio goals. 

• Recognize the needs of the group and offers support to co-workers to achieve corporate objectives. 

• Assist in onboarding and training of new staff. 

• Assist the Manager of Underwriting Quality in managing the relationship with our vendors. 

• Assist the Director of UW Operations and Manager of Underwriting Quality in completing Regional Underwriting analysis. 

• Performs other duties as assigned 

• Conforms with all corporate policies and procedures

What you need 

Bachelor's degree preferred. 7-10 years of experience both new and renewal business in commercial lines underwriting. Underwriting experience with small commercial and middle market sized accounts, as well as all lines of business and varying coverages and target markets.

Salary Range: $75,000-$123,000 

The final salary to be paid and position within the internal salary range is reflective of the employee’s work experience, their geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications.

 

Benefits:                              

We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following:

Medical and Prescription Drug Benefit Dental Benefit Vision Benefit Life Insurance and Disability Benefits  401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results) Health Savings Account (HSA)  Flexible Spending Accounts  Tuition Assistance, Training, and Professional Designations Company-Paid Family Leave Adoption/Surrogacy Assistance Benefit Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance Student Loan Refinancing Services Care.com Membership with Back-up Care, Senior Solutions Business Travel Accident Insurance Matching Gifts program Paid Volunteer Day Employee Referral Award Program Wellness programs

Additional Information:

This position is a full time salaried, exempt (non overtime eligible) position 

As part of our hiring process, candidates who have accepted a formal offer must be willing to undergo a comprehensive background check and drug screen; additional screening for credit or MVR may be required for some positions.

Utica National is an Equal Opportunity Employer.

Apply now and find out what it’s like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy. 

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