Description Amazon Pay’s mission is to provide Amazon customers a superior purchase experience anywhere they shop. Delivered in an intuitive, well-crafted, and integrated solution through a human-centered approach. We are seeking a Senior UX Designer to conceive of, plan, lead, and execute new shopping experiences for Amazon customers shopping outside of Amazon, that eliminate customers’ biggest barriers to purchasing. Because the scope of this position will extend across a number of programs, the ability to balance high-level, holistic reasoning with detail-oriented feature design is imperative. You would be perfect for this role if: - You’re a systems oriented design thinker who envisions and crafts holistic solutions for your users that span the entire customer journey. - You see patterns and connect dots as part of your daily process. - You are passionate about working strategically with internal and external executives and other senior leaders to create and deliver visionary and customer-focused solutions. - You design experiences that visually provoke and captivate. - You are an empathic teammate who flourishes when collaborating closely with other disciplines and partners. - You are a self-starter who thrives on ambiguity and is comfortable wearing many hats. Key job responsibilities You enable user-centric strategies, improving not only products and services but also the full end-to-end user experience. Practice a holistic approach to the buyer experience, with focus not just on pay, but on the entire journey- from pre-purchase (education, awareness, incentive, acquisition) to payment (click through, confirmation, security), through to post transaction (communication, tracking, sharing, social). - Develop and socialize experiences that drive engagement and excitement throughout the organization - working closely with partners in research, design and product management across Amazon. - Analyze customer behaviors, identify opportunities to solve problems, and create cohesive, best-in-class experiences to our most challenging and high impact areas. - Create frameworks, conceptual diagrams, user flows, wireframes, detailed visual mockups, and prototypes to communicate high-level design strategies. - Responsibly and effectively advocate for the customer in a corporate environment; fostering a shared understanding of the customer-centric intersection between design, technology and business. - Deliver high quality creative products while insisting on high standards and attention to detail. - Present to business, design, and executive-level leadership and support your design rationale using quantitative data and site metrics, customer feedback, and usability findings. - Help nurture a thriving design culture. About the team The Amazon Pay Design team designs the global shopping experience for Amazon customers wanting to leverage their account and benefits with external merchants, in-store and online. We own and design the features that make it easy for customers to discover, evaluate, and transact with Merchants. Our team is uniquely positioned to drive Innovation - leveraging insights from customer and merchant research, defining problem statements that address pain points and opportunities, ideating on solutions, building prototypes, and testing/validating with customers. This work is critical to deliver unique, customer focused experiences that differentiate us and create a unique customer experience. Basic Qualifications - 10+ years of design experience - Knowledge of usability principles and techniques - Have an available online portfolio - Experience in delivering design solutions for projects of large scope and complexity - Experience designing customer facing retail products - Experience defining and maintaining design patterns and UX standards Preferred Qualifications - Experience applying scrum to visual or UX design processes - Experience with UX design of complex workflows - Experience working with stakeholders to plan and execute programs that are strategic in nature - Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.