We're seeking a self-motivated, highly-organized Sr. UX Program Manager to join our Rufus Design team. This is an exciting opportunity to contribute to the team behind Rufus, Amazon's new generative AI-powered shopping assistant. Rufus helps customers find and discover products by providing insights, making recommendations, answering product questions, making comparisons, and more.

As a UX program manager on this innovative project, you'll help shape the future of this high-impact program, which benefits from extensive customer research and behavioral data, and a rapid launch cadence. If you're passionate about creating seamless user experiences and thrive on bringing structure to complexity, this is your opportunity to make an impact. You'll bring your operational prowess to drive best-in-class design operations, and collaborate closely with a diverse, cross-functional team of designers, researchers, writers, engineers, and product managers. Join us in revolutionizing online shopping through AI-powered guidance.


Key job responsibilities
* Lead design operations, including roadmaps, backlogs, and intake
* Work with UX leadership on prioritization, goal-tracking, and resource planning
* Drive design review cadences, status updates, and timely delivery across product development lifecycles
* Build scalable processes for multiple teams and pods to work effectively together
* Build strong partnerships between Design, Engineering, Data Science, and Product teams
* Project manage select high-stakes tiger team projects through to delivery

A day in the life
Your day-to-day role focuses on 3 key areas:

Team Enablement

-Empower the UX team to own their timelines and deliverables
-Remove obstacles, clarify requirements
-Manage resource allocation and team capacity
-Enable designers to focus on core creative work

Process & Operations

-Drive adherence to communication standards &tools
-Develop workflows and reporting systems
-Stay current on systems that maximize team effectiveness

Stakeholder Management

-Facilitate cross-functional collaboration between design, business, and technology teams
-Provide updates to key stakeholders

As the operational backbone of the UX studio, you ensure the team can deliver exceptional user experiences while managing the framework that supports them.

About the team
The Rufus team is a talented group of designers, engineers, data scientists, and product managers on a mission to define the future of AI-assisted shopping.