AWS's Intelligent Application Protection team is an agile and collaborative team of technologists with diverse backgrounds. We combine the culture of a startup, the innovation and creativity of an R&D lab, the work-life balance of a mature organization, and AWS-scale technical challenges. We own critical cloud security services used by all AWS customers to protect themselves and their customers. Our critical portfolio of services includes AWS WAF, Shield, Firewall Manager, and Network Firewall, and more. AWS Intelligent Application Protection organization is working to find new and existing avenues to protect our customers from cyber attacks. IAP's product portfolio is working on the integration of AI/GenAI to provide the next generation of experiences for customers, predictively recommending solutions and proactively solving customer problems.

The AWS IAP UX Design and Research team is looking for a highly experienced and motivated mixed-methods UX Designer who enjoys thinking outside of the box and working directly with customers.

AWS Applications and Higher Level Abstractions (Apps) provides horizontal and industry vertical applications for business users with the same on-demand scalability, reliability, pay-as-you-go pricing, and machine learning expertise that drive AWS services. The AWS Applications group includes services such as Amazon Connect (a cost-effective cloud contact center), our End User Computing (including Amazon Workspaces, AppStream, etc.), Marketing Tech (Amazon Pinpoint), and Autonomous Checkout and Biometric Identity Services (Just Walk Out, Amazon One) for retail, sports, travel, and other verticals.

Key job responsibilities
- Lead the design of useful, usable, and desirable products in a team environment. Work with leadership in design planning and goal creation.
- Understand customers and their needs through market analysis, customer research, and feedback.
- Use business requirements to assist in developing use cases and high-level requirements.
- Design the architecture, interface, and interaction flow of services and experiences.
- Develop personas, customer journey maps, conceptual diagrams, wireframes, and prototypes.
- Facilitate the design process, present and iterate design solutions.
- Craft, pitch, and validate long-term design strategies.
- Continually iterate and evolve the way we design for and learn from our customers.
- Chart a course for yourself and others in ambiguous situations. Mentor and develop designers within your own organization and beyond.

A day in the life
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Hybrid Work
We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our U.S. Amazon offices.