Insight Global is seeking a Senior UX Designer. This team will be supporting customer facing design for messaging systems aligned to two way communication. The candidates shall be responsible for building and delivering on end-to-end User Experience (UX) Design across Digital Channel portfolios within an Agile team. Candidates will be responsible for a track of work that supports conversational flows. Candidates will be designing the end to end consumer experience for a chatbot that handles visual and interactive content. Candidates should be comfortable enough with information architecture to draft flows alongside Content Strategy partners. The chatbot this team is working on is more then just verbal content, familiar with Rich Communication Services would be ideal for this role. These will be flows for suggested replies during chats related to troubleshooting and customer support, content sharing for consumer chats, file and photo sharing. There is complexity across multiple different consumer facing touchpoints. Candidates will be designing for all digital platforms, work in agile environments to communicate and lead design specs with stakeholders, as well as implementing design strategy and new components for UI within this scope of work.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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