Senior UX Researcher, AWS Industrial IoT Customer Experience (CX), Central CX UX Research
Amazon.com
AWS Industrial IoT (IIoT) brings machines, cloud computing, analytics, and people together to improve the performance and productivity of industrial processes. Implementing IIoT allows industrial firms to digitalize operations, revolutionize businesses, and improve efficiency and output, all while minimizing waste. In industries like manufacturing, energy, agriculture, transportation, and utilities, asset-intensive companies are engaged in IoT projects that connect billions of devices and offer value through use cases like predictive quality and maintenance analytics.
AWS is seeking a Senior User Experience Researcher for Industrial IoT (IIoT) to help us better understand our customers' needs and collaborate with the cross-functional team to build a cohesive experience for operational and IT end users in manufacturing organizations. The intended audience for this work comprises partners, developer communities, and end users. This is a highly innovative space where empowering industrial end-users is a core strategic focus for 2024 and beyond. The IIoT cross-functional team prioritizes customer and end-user understanding through persona and user journey analysis. Research in this field will provide clarity and guide the development of AWS IIoT products and businesses.
The user researcher will play a crucial role in our business, driving the evolution of human factors and human-centered/UX research in product development. They will identify opportunities to increase efficiency, and drive impact across the product roadmap. This Senior UX Researcher will own the roadmap and lead human-centered/user experience (UX) research for the AWS IIoT products and consoles.
This Senior UX Researcher will provide generative (foundational) and evaluative research insights to the AWS IIoT product and UX Design teams. This position will help the AWS IIoT team uncover and explain how customers and end-users improve the performance and productivity of industrial processes - and why they do what they do. In this UX Research role, you will uncover the key jobs-to-be-done (JTBD) in our customers' journeys for operating their AWS IIoT cloud infrastructure. You will work closely with UX Designers and product leadership to determine and prioritize the customer and end-user problems to solve at various stages of IIoT cloud maturity.
Key job responsibilities
The Senior UX Researcher will identify opportunities for innovation and refine how customers use AWS IIoT products and solutions. In this role you will execute strategic research. You will work collaboratively with UX designers, product managers, and engineers to understand opportunities and customer connections for the IIoT product and engineering teams. You will use your deep understanding of human-centered research methods and human factors best practices to uncover customer insights that help drive tactical and strategic impact across the organization.
In addition, you will:
* Identify best human-centered research methods (quantitative and qualitative) to answer question on our users based on research questions, timeline, and resourcing.
* Define and execute a comprehensive research roadmap; communicate and refresh on regular basis to ensure relevancy.
* Gather and analyze human performance, behavioral, and interaction/usage data to test product and UX design hypotheses, derive recommendations for design and actions, and validate human error probabilities.
* Create a deep understanding and empathy for our customers across diverse audiences, including designers, PMs, engineers, and business leaders.
* Work closely with cross-functional teams to identify and prioritize research questions based on analysis of current knowledge, project goals and risks.
* Build and continuously improve a robust and thoughtful approach to gather human factors and product design insights.
* Continually learn, grow, and improve the craft of UX research.
A day in the life
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
This team is part of AWS Utility Computing:
Utility Computing (UC)
AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.
About the team
Being part of the AWS User Research Team is more than delivering great experiences to customers because we also care about your career growth. Once you join the team, you and your manager will jointly craft a career plan and review it regularly to ensure you're on track to meet your goals. Whether your goals are to explore new technologies, take on bigger opportunities, or get to the next level, we'll help you get there. Our business is growing fast and our people will grow with it.
AWS is seeking a Senior User Experience Researcher for Industrial IoT (IIoT) to help us better understand our customers' needs and collaborate with the cross-functional team to build a cohesive experience for operational and IT end users in manufacturing organizations. The intended audience for this work comprises partners, developer communities, and end users. This is a highly innovative space where empowering industrial end-users is a core strategic focus for 2024 and beyond. The IIoT cross-functional team prioritizes customer and end-user understanding through persona and user journey analysis. Research in this field will provide clarity and guide the development of AWS IIoT products and businesses.
The user researcher will play a crucial role in our business, driving the evolution of human factors and human-centered/UX research in product development. They will identify opportunities to increase efficiency, and drive impact across the product roadmap. This Senior UX Researcher will own the roadmap and lead human-centered/user experience (UX) research for the AWS IIoT products and consoles.
This Senior UX Researcher will provide generative (foundational) and evaluative research insights to the AWS IIoT product and UX Design teams. This position will help the AWS IIoT team uncover and explain how customers and end-users improve the performance and productivity of industrial processes - and why they do what they do. In this UX Research role, you will uncover the key jobs-to-be-done (JTBD) in our customers' journeys for operating their AWS IIoT cloud infrastructure. You will work closely with UX Designers and product leadership to determine and prioritize the customer and end-user problems to solve at various stages of IIoT cloud maturity.
Key job responsibilities
The Senior UX Researcher will identify opportunities for innovation and refine how customers use AWS IIoT products and solutions. In this role you will execute strategic research. You will work collaboratively with UX designers, product managers, and engineers to understand opportunities and customer connections for the IIoT product and engineering teams. You will use your deep understanding of human-centered research methods and human factors best practices to uncover customer insights that help drive tactical and strategic impact across the organization.
In addition, you will:
* Identify best human-centered research methods (quantitative and qualitative) to answer question on our users based on research questions, timeline, and resourcing.
* Define and execute a comprehensive research roadmap; communicate and refresh on regular basis to ensure relevancy.
* Gather and analyze human performance, behavioral, and interaction/usage data to test product and UX design hypotheses, derive recommendations for design and actions, and validate human error probabilities.
* Create a deep understanding and empathy for our customers across diverse audiences, including designers, PMs, engineers, and business leaders.
* Work closely with cross-functional teams to identify and prioritize research questions based on analysis of current knowledge, project goals and risks.
* Build and continuously improve a robust and thoughtful approach to gather human factors and product design insights.
* Continually learn, grow, and improve the craft of UX research.
A day in the life
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
This team is part of AWS Utility Computing:
Utility Computing (UC)
AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.
About the team
Being part of the AWS User Research Team is more than delivering great experiences to customers because we also care about your career growth. Once you join the team, you and your manager will jointly craft a career plan and review it regularly to ensure you're on track to meet your goals. Whether your goals are to explore new technologies, take on bigger opportunities, or get to the next level, we'll help you get there. Our business is growing fast and our people will grow with it.
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