We are looking for a senior user-experience (UX) researcher to expand our design team, someone with a passion for creative and dynamic insights to help us make an ever-more engaging and useful product.  You will be our gateway to a deeper understanding of our customers with an emphasis on remote coordination of users and in-person research projects, translating research insights into actionable recommendations, and communicating findings to the team.

Responsibilities

Facilitating UX and usability studies with remote research tools (UserZoom, UserTesting, etc.)

Educating teammates and stakeholders on UX research methodologies

Crafting and leading UX research using both qualitative and quantitative research methods and analyses that inform product design and strategy.

Leading research initiatives to identify meaningful and actionable user-centered insights to help the team deliver industry-leading user experiences

Working closely with product and customer teams to identify relevant research questions

Discovering and understanding user behavior, motivations, and needs to help teams shape concepts, products, and solutions

Creating discussion guides and leading open-ended, contextual conversations to help generate answers to crucial questions

Interviewing internal and external stakeholders to gather requirements

Understanding product roadmaps and planning long-term and short-term research initiatives to inform design decisions

Designing studies that address both user behavior and attitudes

Providing actionable insights to inform product design, fuel ideation and evaluate designs

Collaborating with the Product Experience Team on the development of design deliverables, e.g., user archetypes, journey maps, user flows, prototypes, and metrics

Carrying out extensive competitive analysis showing the value of different approaches and their pluses and minuses 

Utilizing ideation and storytelling skills to effectively communicate research insights and ideas with colleagues, management, and external parties both in the U.S. and other countries

Promoting best practices for user research, by remaining up to date on recent improvements in fields of user experience, user research, and product design

Education and Experience

Bachelor’s or Master’s Degree in the study of user experience, design, research, or related fields; for example, User Experience Research or Design, Behavioral Science, Computer Science, Human-Computer Interaction, or a related field or equivalent industry experience.

5+ years of work experience in conducting user research and usability testing and translating research outcomes into actionable insights using a variety of usability methods for both remote and in-person research, including card sorting, heuristic evaluation (formal and informal), cognitive walkthroughs, participatory design / co-creation workshops

Knowledge and Skills

Portfolio demonstrating UX research, conceptual thinking, creative problem solving, and deliverables (e.g., study plans, reports, and data visualization).

Team player with an ability to build relationships among peers and across departments

Ability to ask, as well as answer, meaningful and impactful questions

Able to give and receive critical feedback

Ability to work in a fast-paced, dynamic, and international multidisciplinary team environment

Strong presentation and interpersonal communication skills

Experience with various types of analysis techniques (e.g., synthesizing data, affinity diagrams, statistics, classification, clustering, etc.)

Entity Sales and Services