Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!

We are looking for a Senior UX Researcher who is passionate about championing user insights and driving a customer-centric culture across a large organization. In this role, you will lead high-impact research, evangelize findings across teams, and champion research insights with aims of influencing product strategy, design, and business decisions.

This role is for the first UX Researcher within Sinch's new US-based Voice of the Customer team. In this early phase, everyone on the team will wear many hats as we establish the organization and begin to deliver value. We're looking for self-starters with a growth mindset, as we'll likely encounter challenges along the way. You will report to the Voice of the Customer director, within the Product Design organization.