Job Summary

Job Description

What Is the Opportunity:

Identify and deliver on the UX research needs of the RBC USWM Technology team to ensure data-driven prioritization and decision-making drives the user-centered design process for our technology platforms. As a UX researcher, you will partner with Technology Experience Consultants, Product and Capability Owners to identify, design and execute on end user research needs of various technology projects and initiatives. You will analyze and share research results to UX designers, developers and other business and technology stakeholders to help discover, define and influence the delivery of optimal technology solutions, based on the needs of our end-users.

What will you do:

Create journey maps, based on feedback from our users, business partners, Operations, Supervision and our technology teamsDocument new personas as needed and refine/update those existing in the persona libraryHeuristic evaluations of products, services and processesUse proven research practices and methods, tools and techniques; stay current to offer insight on innovation in the UX research spaceDesign, plan and execute research to meet the needs of assigned projects; identify the most appropriate research methods to meet the needs of project-specific assignments Plan, facilitate and capture the results of discovery sessions, process mapping, journey mapping, design-thinking workshops and requirements gatheringCapture, analyze and distill user feedback; partner with technology experience consultants and product and capability owners to formulate actionable ideas based on user feedback

Communication and collaboration

Collaborate closely with technology experience consultants, UX designers, product team and developersPresent user research in clear, concise formatCollaborate with technology experience consultants, product and capability owners to raise and escalate risks to user experience based on user research and feedbackArticulate and advocate for the ideal client/user experience

What You Need to Succeed

Bachelor's degree or equivalent5+ years’ experience developing personas, journey maps and epic stories5+ years’ experience implementing proven research methods, including but not limited to, user interviews, usability testing, card sorting, cognitive walkthroughs, concept testing and competitive analysisEnd-to-end qualitative and quantitative research skills

Nice-to-Have

Understand how the RBC Wealth Management systems and processes work togetherAbility to develop a deep understanding of our various technology users

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamFlexible work/life balance optionsOpportunities to do challenging workOpportunities to take on progressively greater accountabilities   Access to a variety of job opportunities across business WMUS

Job Skills

Creativity, Detail-Oriented, Multi-Level Communication

Additional Job Details

Address:

250 NICOLLET MALL:MINNEAPOLIS

City:

Minneapolis

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-11-05

Application Deadline:

2024-12-10

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.