The Opportunity

 The Senior Vendor Coordinator position will provide oversight and maintain the relationship with our current IT Managed Service Provider (MSP).  This role will be responsible for assessing the MSP’s performance, creating and optimizing processes for improved delivery of services, and identifying areas of deficiency to improve user experience.  This position will also be responsible for expanding the functions provided by the MSP. You will also provide oversight in the implementation and automation of processes as well as the development of online self-service catalogs.

Who We Are

Cornerstone Services offers expertise and corporate support across the four Cornerstone Brands. These shared services include IT, digital commerce, customer care, and distribution. The Cornerstone brands deliver inspirations that help customers enjoy, enhance, and celebrate life. Cornerstone comprises four interactive, aspirational home and apparel lifestyle brands: Ballard Designs®, Frontgate®, Grandin Road®, and Garnet Hill®. Cornerstone operates a separate e-commerce site for each brand, distributes 163 million catalogs annually, and has 22 retail and outlet stores.

Your Impact
•    Responsible for communication and coordination with the Managed Service Provider. Foster relationship and provide guidance, as well as serve as point of escalation.
•     Review data analytics and performance metrics to help drive service delivery optimizations.
•    Develop and monitor service level agreements and objectives with the Managed Service Provider, to ensure high level of responsiveness and resolution.
•    Develop and maintain onboarding process documentation.
•    Manage escalations and recommendations to improve operational efficiency.
•    Provide guidance and establish training curriculum for any changes in the support of existing technologies or implementation of new applications or infrastructure.
•    Coordinate with MSP and IT teams to establish and maintain framework for providing additional support and services for organization’s platforms.
•    Serve as the liaison and escalation point for IT and business teams with the MSP.

What You Bring
•    Associate’s degree in Computer Science, Information Technology, or a related field.
•    3+ years experience in managing a Service Desk or IT Operations team.
•    Excellent communication, leadership, and people management skills.
•    Demonstrated competency in project management and multiple or large projects; demonstrated competency in strategic thinking and leadership with strong abilities in relationship management.
•    Extensive knowledge of all IT functions and operations.
•    Ability to independently develop and implement support strategies. 
•    Excellent analytical, organizational, financial and troubleshooting skills.
•    Demonstrated proficiency in strategic planning, resource allocation, and process management.
•    Expertise in creating Standard Operating Procedures (SOPs) as well as developing and maintaining detailed IT documentation.

Remote work is not permitted in NYC at this time.
 

Join us as we enrich life’s everyday moments – including yours. Apply today! 

If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on.  If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate flexible working options, our Qurated community, where intentional connections matter and a company committed to diversity, equity and inclusion, you’ll be amazed at what’s available for our team members! We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with Qurate Retail Group means friendly teams, ambitious projects and fast-moving careers! 

For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qurateretail.com for assistance.  ​

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