The purpose of this role is to develop the go to market approach for strategy and consulting services across the CXM Service Line. They work with the CEO, COO and Chief Product Officer to determine the roadmap for business evolution across the Service Line, work with the service lines to develop client engagement frameworks and with the teams to support the delivery of our work. This role also serves as the primary leader for the market positioning of the Service Line to the market and working with industry analysts to define our position and support ongoing sales solution development.