Senior Vice President, Franchise Operations - Scottsdale, AZ
The Joint Chiropractic
Senior Vice President, Franchise Operations
Company Overview:
At The Joint Chiropractic, we are revolutionizing access to chiropractic care. Our mission is to improve the quality of life through affordable and accessible chiropractic care, serving both corporate-owned clinics and our franchise network across the nation. We are looking for a strategic and passionate leader to join our team as the Vice President of Franchise Operations, who will play a pivotal role in driving operational excellence, maximizing clinic performance, and supporting franchise success.
Position Summary:
The Vice President of Franchise Operations will oversee the entire operational infrastructure of The Joint Chiropractic's corporate-owned clinics and lead the field teams that support our franchise system. This executive will champion initiatives to optimize unit economics, enhance operational efficiency, and drive continuous innovation across the organization. Reporting directly to the CEO, this position is responsible for developing and executing strategies that foster outstanding clinic performance, elevate the experience for our patients and franchisees, and support long-term, sustainable growth.
Key Responsibilities:
Strategic Operational LeadershipDevelop and implement a cohesive operations strategy that drives efficiency, scalability, and profitability across both corporate and franchise operations.Establish and monitor KPIs focused on operational excellence, clinic performance, and franchisee satisfaction, ensuring alignment with organizational goals.Collaborate closely with the executive team to align operational goals with the overall strategic direction of the company.
Operational Excellence and EfficiencyIdentify opportunities to streamline processes, reduce costs, and improve overall clinic efficiency and service quality.Implement best practices and standard operating procedures to ensure consistent, high-quality service across all clinics.Drive improvements in unit economics by optimizing resources, reducing waste, and maximizing productivity.
Field Leadership and Franchise SupportLead and develop a high-performing field leadership team that supports and empowers franchisees to achieve operational success and customer satisfaction.Ensure that franchisees receive effective training, operational guidance, and ongoing support to meet brand standards and business goals.Serve as a point of contact and advocate for franchisees, fostering a collaborative relationship between the corporate office and the franchise network.
Innovation and Continuous ImprovementChampion innovation by identifying and implementing new tools, technologies, and strategies that enhance clinic operations and improve the patient experience.Conduct market and industry research to stay ahead of emerging trends and adopt new approaches that differentiate The Joint Chiropractic.Lead pilot programs and initiatives to test and roll out new operational improvements across both corporate and franchise clinics.
Team Development and Cross-Functional CollaborationDevelop, mentor, and inspire a high-performing operations, training, and field leadership team, fostering a culture of accountability and excellence.Work closely with other departments, including Marketing, Finance, HR, and IT, to ensure cross-functional alignment and seamless operations.Promote a patient-focused culture that prioritizes service, trust, and continuous improvement across the organization.
Qualifications:Bachelor’s degree in Business Administration, Healthcare Administration, or related field; advanced degree (MBA or similar) preferred.10+ years of experience in multi-unit operations management, ideally within the healthcare, retail, or franchise sectors.Proven track record of overseeing large, dispersed teams and delivering results in a complex, multi-site environment.Strong understanding of franchise business models and unit economics.Demonstrated experience in driving operational improvements, standardizing processes, and implementing innovative solutions.Excellent interpersonal and leadership skills, with a commitment to fostering an inclusive and collaborative team environment.Strong analytical, strategic planning, and problem-solving skills, with the ability to balance long-term vision with day-to-day operational demands.
Compensation:Salary: $225 - 275kMedical, Dental, Vision401k w/company matchPTO Accrual This role follows a hybrid schedule and will require an in-office presence at our Scottsdale, AZ headquarters at least three days per week (Tuesday-Thursday).
Apply Today:
If you are a visionary operations leader with a passion for health and wellness and a drive to achieve operational excellence, we encourage you to apply and join us on our mission to make chiropractic care more accessible for all.
What The Joint Chiropractic Offers
At The Joint Chiropractic, we understand that our greatest asset is our people and the
dedication they bring to our mission. Since our founding in 1999, we have expanded to
nearly 1,000 clinics, thanks to the hard work and commitment of our employees. We are dedicated to investing in our team by offering a variety of valuable benefits that foster a healthy and fulfilling work environment.
Work/Life Balance
We prioritize work-life balance through shorter meeting times, hybrid schedule, and a
supportive atmosphere, allowing you to manage your personal and professional
commitments effectively.
Comprehensive Health Benefits
We provide robust health benefits, including medical, dental, and vision coverage, along with a 401(k) plan featuring a generous match. Our commitment to your well-being also includes a complimentary Joint membership, ensuring you receive regular adjustments for optimal health.
Engaging Company Culture
Join us for exciting company-sponsored events like holiday parties, “Bring Your Kid to
Work Day,” and fun contests. We foster a vibrant corporate environment where you can
connect with colleagues and enjoy memorable experiences together.
On-Site Amenities
Take advantage of our beautiful on-site gym and fully stocked kitchen, designed to
enhance your health and wellness throughout the workday.
Career Development and Support
We believe in nurturing your career through continuous coaching, training, and
collaboration. Our transparent communication culture includes regular all-hands
meetings, communication emails, and one-on-one check-ins to ensure everyone is
aligned and supported.
Employee Recognition
We celebrate our team’s achievements through various recognition initiatives, ensuring that every employee feels valued for their hard work and contributions. A highlight is the “Action Hero Award” which is personally selected by our CEO, Sanjiv Razdan.
Diversity, Equity & Inclusion
At The Joint Chiropractic, we embrace diversity in all its forms and strive to create a
culture where everyone feels welcome and supported. We believe in fostering an
environment where every individual’s voice is heard and respected.
Join us at The Joint Chiropractic, where your growth and well-being are our top
priorities, and together, we can create a positive and inclusive workplace for all.
#LI-Hybrid
Company Overview:
At The Joint Chiropractic, we are revolutionizing access to chiropractic care. Our mission is to improve the quality of life through affordable and accessible chiropractic care, serving both corporate-owned clinics and our franchise network across the nation. We are looking for a strategic and passionate leader to join our team as the Vice President of Franchise Operations, who will play a pivotal role in driving operational excellence, maximizing clinic performance, and supporting franchise success.
Position Summary:
The Vice President of Franchise Operations will oversee the entire operational infrastructure of The Joint Chiropractic's corporate-owned clinics and lead the field teams that support our franchise system. This executive will champion initiatives to optimize unit economics, enhance operational efficiency, and drive continuous innovation across the organization. Reporting directly to the CEO, this position is responsible for developing and executing strategies that foster outstanding clinic performance, elevate the experience for our patients and franchisees, and support long-term, sustainable growth.
Key Responsibilities:
Strategic Operational LeadershipDevelop and implement a cohesive operations strategy that drives efficiency, scalability, and profitability across both corporate and franchise operations.Establish and monitor KPIs focused on operational excellence, clinic performance, and franchisee satisfaction, ensuring alignment with organizational goals.Collaborate closely with the executive team to align operational goals with the overall strategic direction of the company.
Operational Excellence and EfficiencyIdentify opportunities to streamline processes, reduce costs, and improve overall clinic efficiency and service quality.Implement best practices and standard operating procedures to ensure consistent, high-quality service across all clinics.Drive improvements in unit economics by optimizing resources, reducing waste, and maximizing productivity.
Field Leadership and Franchise SupportLead and develop a high-performing field leadership team that supports and empowers franchisees to achieve operational success and customer satisfaction.Ensure that franchisees receive effective training, operational guidance, and ongoing support to meet brand standards and business goals.Serve as a point of contact and advocate for franchisees, fostering a collaborative relationship between the corporate office and the franchise network.
Innovation and Continuous ImprovementChampion innovation by identifying and implementing new tools, technologies, and strategies that enhance clinic operations and improve the patient experience.Conduct market and industry research to stay ahead of emerging trends and adopt new approaches that differentiate The Joint Chiropractic.Lead pilot programs and initiatives to test and roll out new operational improvements across both corporate and franchise clinics.
Team Development and Cross-Functional CollaborationDevelop, mentor, and inspire a high-performing operations, training, and field leadership team, fostering a culture of accountability and excellence.Work closely with other departments, including Marketing, Finance, HR, and IT, to ensure cross-functional alignment and seamless operations.Promote a patient-focused culture that prioritizes service, trust, and continuous improvement across the organization.
Qualifications:Bachelor’s degree in Business Administration, Healthcare Administration, or related field; advanced degree (MBA or similar) preferred.10+ years of experience in multi-unit operations management, ideally within the healthcare, retail, or franchise sectors.Proven track record of overseeing large, dispersed teams and delivering results in a complex, multi-site environment.Strong understanding of franchise business models and unit economics.Demonstrated experience in driving operational improvements, standardizing processes, and implementing innovative solutions.Excellent interpersonal and leadership skills, with a commitment to fostering an inclusive and collaborative team environment.Strong analytical, strategic planning, and problem-solving skills, with the ability to balance long-term vision with day-to-day operational demands.
Compensation:Salary: $225 - 275kMedical, Dental, Vision401k w/company matchPTO Accrual This role follows a hybrid schedule and will require an in-office presence at our Scottsdale, AZ headquarters at least three days per week (Tuesday-Thursday).
Apply Today:
If you are a visionary operations leader with a passion for health and wellness and a drive to achieve operational excellence, we encourage you to apply and join us on our mission to make chiropractic care more accessible for all.
What The Joint Chiropractic Offers
At The Joint Chiropractic, we understand that our greatest asset is our people and the
dedication they bring to our mission. Since our founding in 1999, we have expanded to
nearly 1,000 clinics, thanks to the hard work and commitment of our employees. We are dedicated to investing in our team by offering a variety of valuable benefits that foster a healthy and fulfilling work environment.
Work/Life Balance
We prioritize work-life balance through shorter meeting times, hybrid schedule, and a
supportive atmosphere, allowing you to manage your personal and professional
commitments effectively.
Comprehensive Health Benefits
We provide robust health benefits, including medical, dental, and vision coverage, along with a 401(k) plan featuring a generous match. Our commitment to your well-being also includes a complimentary Joint membership, ensuring you receive regular adjustments for optimal health.
Engaging Company Culture
Join us for exciting company-sponsored events like holiday parties, “Bring Your Kid to
Work Day,” and fun contests. We foster a vibrant corporate environment where you can
connect with colleagues and enjoy memorable experiences together.
On-Site Amenities
Take advantage of our beautiful on-site gym and fully stocked kitchen, designed to
enhance your health and wellness throughout the workday.
Career Development and Support
We believe in nurturing your career through continuous coaching, training, and
collaboration. Our transparent communication culture includes regular all-hands
meetings, communication emails, and one-on-one check-ins to ensure everyone is
aligned and supported.
Employee Recognition
We celebrate our team’s achievements through various recognition initiatives, ensuring that every employee feels valued for their hard work and contributions. A highlight is the “Action Hero Award” which is personally selected by our CEO, Sanjiv Razdan.
Diversity, Equity & Inclusion
At The Joint Chiropractic, we embrace diversity in all its forms and strive to create a
culture where everyone feels welcome and supported. We believe in fostering an
environment where every individual’s voice is heard and respected.
Join us at The Joint Chiropractic, where your growth and well-being are our top
priorities, and together, we can create a positive and inclusive workplace for all.
#LI-Hybrid
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