Company Description

PHM is the leading health media agency in the US. We are designed for—and dedicated to—delivering solutions that connect people with meaningful health and wellness solutions every day. Guided by our genuine passion for health and wellness, our work across the entire media ecosystem helps patients navigate the most important moments of their healthcare journeys.

While we have grown to be the No. 1 agency in our industry, at heart we're still a startup. It's that energy and spirit of innovation that allows us to create bold and meaningful "health media firsts" for our clients, and to do it all with #phmlove.

Job Description

As the SVP, HCP Media Client Lead provides leadership across a single large client or a group of smaller clients. You will be the HCP expert for this client group and team and is responsible for the quality of work produced by the cross-functional teams, maintaining strong client relationships, and driving organic growth on their assigned accounts.

This is a hybrid role, requiring three days in-office each week. If you are contacted for an interview, your recruiter will discuss specifics with you, inclusive of any necessary reasonable accommodations.

Knowledge

You will bring deep Pharma media experience across a diverse set of conditions, disease states, and audiences (DTC, HCP, Payer, etc.)You will bring perspective beyond Pharma to bring best practices for media across audiences and channels (e.g. CPG, retail)You understand the total marketing process and the strategic role of mediaYou will provide insights on industry trends and client's businessYou will contribute to thought leadership in the form of POV's, articles, interviews, etc. in the trades or at conferencesYou will proactively self-educates on PHM, Publicis Groupe, and client business functions, capabilities, tools, and processes

Managing and Leading Others

Your responsibility will be to build trust, model inclusion, and show respect for all employeesYou will actively listen to resolve issues and identify opportunitiesYou will exert lateral influence to manage cross-functional teamsProvide communication on business initiatives and client requestsEnsures teams are properly trained on tools and processesDrives adherence to PHM processes and best practicesParticipates in formal development process, including performance management, goal-setting, mid- and yearly reviews, and coachingYou will nurture and develop mid-level talent on assigned accounts

Strategy & Account Management

You own the overall media strategy, approach, and plan on each accountOwns strategic questions and concerns related to the client's media effortsCollaborates with internal cross-functional leaders to ensure strategic alignment of deliverables with client needsRepresents the interests of cross-functional teams in client and agency partner meetings where those teams are absentPushes for continuous improvement of self, team, and client deliverablesProvides a point of escalationMonitors team pacing to ensure profitability

Organic Growth and New Business

Assists in setting organic growth goalsDrives adherence to organic growth roadmaps and business plansRefers new clients to PHMVolunteers for pitch teams, task forces, side hustles, etc.Encourages team to incorporate new agency initiatives into recommendationsIdentifies opportunities to upsell and cross-sell to existing clientsScopes client work with Client Operations partner

Client Service

Responsible for relationships with clients and agency partnersConveys passion for clients and their businessesWorks with clients to shape their marketing prioritiesModels outstanding client service for teamDrives professional, impactful standards within team for all written and verbal contact with clients; 'gold-standard' writer and presenterServes as point of escalation for client concerns

Qualifications12+ years media experience3+ years HCP experience6+ years management experienceProven ability to manage people (mentoring and developing) and projectsProven ability to earn the respect of clients, internal partners, and peers4+ years cross-channel media knowledge

Additional Information

Compensation Range: $167,000 - $273,500 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. For this role, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 10/29/2024.

#LI-Hybrid