Omni Hotels and Resorts creates genuine, authentic guest experiences at 60 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.
Job DescriptionThe Senior Vice President, Operations is a senior leader for Omni Hotels & Resorts driving operational excellence for the luxury hotel brand known for its award-winning service and vibrant culture. Reporting to the Chief Operating Officer, this position will have oversight of a region working across disciplines to deliver results in keeping with the Omni Trilogy, including strategic business planning, service initiatives, revenue generation, associate development, departmental costs and operating profit across approximately 20 properties.
This reports to the Chief Operating Officer and based in Dallas, Texas at the Corporate office.
Responsibilities In concert with other company leaders, ensure the development of the annual strategic plan, objectives and budget for each property and timely execution at assigned propertiesWork with Area Managing Directors and General Managers to accurately forecast financial performance and deliver results in accordance with those budgetsHave oversight of and mentor Area Managing Directors and work in collaboration with teams in Sales, Revenue Management, Finance, Associate Services, Engineering, Food & Beverage and RoomsBe responsible for overall quality of the guest experience and service executionActively participate in operations and senior staff meetings at the corporate office; responsible for briefing corporate colleagues on noteworthy issues in assigned areas of responsibilityProvide regular and effective updates to the Senior Leadership team on the performance of assigned properties and the leaders in the regionAnalyze data and industry trends to work with others to create improved offerings, processes and procedures to generate higher performance and guest satisfactionReview all metrics on an ongoing basis, including financial reports, guest satisfaction, STR performance, financial audits, associate opinion surveys and employee turnoverBe involved with property capital planning, budgeting and implementationConduct property visits at “need” hotels and resorts throughout the year to review all aspects of the operation, including financial performance, guest experience, associate engagement, service execution and compliance to Omni Hotels & Resorts standardsWorks closely with sales & marketing and revenue management to help achieve and exceed established RevPAR/TrevPar goalsMaximize employee performance and positive morale as an ambassador of Omni Hotels & Resorts core valuesServe as a cultural ambassador and embrace all associate relations programs Qualifications Minimum three years in corporate and/or regional operations roleBachelor’s degree in Business, Hospitality Management or related field preferredExperience in leading resorts, convention and urban hotels a plusExcellent communications skillsDemonstrated track record in achieving resultsOmni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.