We Are Inspired to Serve. Join us!The Sr. VP of Health Services oversees the community, home health, hospice, private duty, and therapy organizations. This role is responsible for identifying strategies for improving the quality of patient care and patient outcomes, improving operational efficiency within the organization, serving as a voice for clinical care nurses and empowering them to reach new heights of clinical excellence, and ensuring that the organization’s daily operations and procedures are aligned with its mission, values and vision. Regularly collaborates with senior leadership, department heads, other administrators, and providers.

Major Responsibilities:

· Developing and implementing procedures, policies, best practices, and standards of care

· Leads development of strategies essential to customer satisfaction in key elements of the resident

experience while enhancing care, services, and programming to support resident well-being in

Residential Living, Assisted Living, Memory Support, and Skilled Nursing.

· Developing and monitoring departmental budgets

· Overseeing the healthcare organization to ensure compliance with all applicable regulations, and

staying on top of the latest regulatory changes in the healthcare industry

a. Visits communities regularly for physical inspection, survey readiness, coaching opportunities, education, program development and resident and employee contact.

b. Establishes resident care standards, monitors results, and adjusts activity as part of Covenant’s Quality Assessment/Performance Improvement (QAPI) program.

c. Oversee compliance with Medicare rules and requirements in the care venues and participates in the Medicare/Quality Compliance Committee.

· Provides leadership for clinical software, call systems, and available technology for care venues.

a. Identifying and implementing new technologies that promote better patient care, more efficient operations and a safer environment.

· Guiding the organization through the processes of acquiring and maintaining accreditation

· Identifying opportunities for staff development and continuing education

· Overseeing the daily operations of the healthcare organization

a. Establish consistent clinical practices, systems, and processes to enhance and improve quality throughout the continuum of care.

b. Develops new clinical programs and services to advance clinical excellence in skilled nursing, assisted living and memory support and establishing resident care standards, monitoring results, and adjusting activity as part of Covenant’s Quality Assessment/Performance Improvement (QAPI) program.

· Advocates and supports compliance for resident rights throughout the company.

a. Overseeing safe staff-to-patient ratio at all times.

b. Facilitates the community’s process for appropriately placing residents within the continuum of care including direct participation in medical approvals for life care contracts.

c. Responsible for all aspects of the corporate Resident Care Department (i.e., planning, staffing, budgeting, etc.).

d. Attends and conducts meetings with resident groups, residents, and/or family members as requested by community or corporate leadership.

EDUCATION AND WORK EXPERIENCE:

Preferred Degree:

· Graduate of a School of Nursing for registered nurses is required.

· Master’s degree in nursing or related healthcare field is required.

Certificate(s):

· Nursing Certification in a related nursing specialty is required.

· American Nurses Credential Center required.

Experience:

· Minimum 15 years in progressive leadership and management roles in healthcare administration within a multi-site company are required.

· Substantial experience establishing standards and implementing programs and systems for clinical care and service is required.

· Demonstrated success at VP level and ability to provide leadership and vision, develop partnerships and influence all levels of organization.

KNOWLEDGE, SKILLS, AND ABILITY:

· Excellent verbal and written communication skills

· Outstanding interpersonal and conflict resolution skills

· Demonstrated ability to prioritize, problem solve, delegate, and lead projects to on-time completion

· Excellent team leadership and personnel management skills

· Personal characteristics of reliability, equanimity, flexibility, and ability to innovate

· History of progressive professional development

· Ability to function well in a high-paced and, at times, stressful environment

· Proficient with Microsoft Office Suite or related software

PHYSICAL REQUIREMENTS:

· While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.

· Specific vision abilities required by this job include close vision requirements due to computer work.

· Light to moderate lifting may be required.

· Regular, predictable attendance is required.

TRAVEL REQUIREMENTS: up to 50%

COMPETENCIES:

Leadership - Guide and inspire a high-performing Customer Success team that achieves and exceeds revenue targets while fostering customer loyalty and growth.

Customer Success - As a customer advocate build strong relationships with our customers, understanding their needs and ensuring their success with our platform. Promote increased adoption and expansion of our solutions within customer organizations.

Continuous Improvement - Advocate for and implement a culture of continuous learning and improvement within the team. Drive initiatives that improve customer satisfaction and team efficiency.

Account Strategy - Define and execute strategies to drive customer retention, renewal, upsell, and cross-sell, contributing directly to our growth objectives.

Cross-Functional Collaboration - Collaborate with other departments to align on company goals, relay customer feedback, and ensure a unified customer experience.

For full time employees, we offer a generous benefits package that includes:

Medical, dental and vision insuranceEmployer paid group term life and disabilityPaid Time Off (PTO) & six paid holidays403(b) with a 3% employer matchFitness center use at most facilities.Various voluntary benefits:Life, AD&DTuition assistance and scholarshipsEmployee assistance programLegal services, home/auto insurance, discount purchasing programPet Insurance

For more information about Covenant Living and CovenantCare at Home, please visit www.covliving.org or www.covenantcareathome.org.

Covenant Living and CovenantCare at Home are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, or any other characteristics protected by local laws, regulations, or ordinances.