Complete Description:-
Evaluates, designs, implements, maintains, and troubleshoots problems with complex Cisco unified communications architectures in multi-vendor, multi-platform converged network; administers overall Unified Communications environments; to include video. Has extensive troubleshooting (tier 3+) Works to support client to include evaluating vendor proposals, writing technical documentation and providing and delivering end-user training when needed.
•Multi-Vendor, multi-platform unified communications engineer with design and implementation experience. Extensive troubleshooting and internal client management skills.
•Strong technical background
Behavior Characteristics:
Excellent interpersonal and customer service skills; strong communicator; manages multiple customer priorities at given time; prioritizes and works with designated groups as needed; works independently with limited supervision; is highly motivated.
Skills:
Skill
Required / Desired
Amount
of Experience
Expertise Rating
CCIE Voice or CCIE level of understanding
Required
5
Years
3 - Expert
Experience Configuring and troubleshoot Cisco IP Communicator and Jabber
Required
10
Years
3 - Expert
Experience Configuring and troubleshoot Cisco Jabber Video, Movi
Required
3
Years
3 - Expert
Experienced in DNS Server, DHCP, domains and TCP/IP based apps
Required
10
Years
2 - Proficient
Experienced in LAN and WAN QOS design and configurations
Required
12
Years
3 - Expert
Experience supporting multi-vendor, multi-platform converged networks
Required
10
Years
3 - Expert
Experience with bulk upload tools such as (BAT) for large scale deployments
Required
10
Years
3 - Expert
Experience with configuration of route plans, route lists, device profiles, calling search spaces, and partitions in multisite environments.
Required
10
Years
3 - Expert
Experience with Configuring and troubleshoot Cisco Unity Connection features, subscribers, call handlers, call routing rules
Required
10
Years
3 - Expert
Experience with troubleshooting SIP call problems by tracing and capturing logs and analyzing SIP call Traces
Required
5
Years
3 - Expert
Knowledge of the following voice technologies:SIP Trunks, QoS, carrier voice network trunking, centralized voice network architecture, session border
Required
5
Years
3 - Expert
Experience with Signaling Protocol - MGCP,SIP,H.323,SCCP,Qsig
Required
10
Years
2 - Proficient
Experience with Supporting and configuring Cisco Contact Center Express 4x,5x,8x, 9x
Required
8
Years
3 - Expert
Experience with Supporting and configuring Cisco TelePresence Video Communication Server and MSE 8000 Series infrastructure
Required
2
Years
3 - Expert
Experience with Supporting and configuring Cisco Unified Communication Manager v4, v6.x, v7.x, v8.x, 9x (CUCM)
Required
10
Years
3 - Expert
Experience with Supporting and configuring Cisco Unified Presence v2x,v7.x v8.x 9x
Required
4
Years
3 - Expert
Experience with Supporting and configuring high level Dial plan based on Multitenant organizations
Required
10
Years
3 - Expert
Experience with Supporting and configuring VCS-Controller, VCS Expressway
Required
3
Years
3 - Expert
Experience with Supporting and configuring Expressway Core and Expressway Edge
Required
1
Years
3 - Expert
Experience with Supporting and configuring high level Dial plan based on Multitenant organizations
Required
10
Years
3 - Expert
Experience with Supporting and configuring IP Paging System. Singleware InformaCast
Required
5
Years
2 - Proficient
Experience with supporting and configuring Unified Communication Manager Express and SRST
Required
10
Years
3 - Expert
Experience with Supporting and configuring unity Connection 2x 7x 8x,9x
Required
10
Years
3 - Expert
Experience with Supporting and configuring Virtual UC 8x, 9x System on VMWare, Unified Computing System with B Series Blade Servers. NetApp storage
Required
2
Years
2 - Proficient
Prior project management and customer facing experience
Required
12
Years
3 - Expert
Experience with Supporting and configuring and implementing Cisco Prime Unified Provisioning Manager
Required
2
Years
3 - Expert
Experience with Upgrade existing Cisco UC platforms to latest software releases using Cisco best practices
Required
10
Years
3 - Expert
Experience with Supporting and configuring Cisco Telepresence Content Server and Cisco TelePresence Management Suite
Required
3
Years
3 - Expert
Cisco Prime Unified Operations Manager, Cisco Prime Unified Service Monitor, Cisco Unified Service Statistics Manager
Desired
2
Years
3 - Expert
BS/BA Engineering, computer engineering, Computer Science or relevant work experience
Highly desired