Complete Description:
"Evaluates, designs, implements, maintains, and troubleshoots problems with complex unified communications architectures in multi-vendor, multi-platform converged network; administers overall Unified Communications environments; to include video. Has extensive troubleshooting (tier 3+) Works to support client to include evaluating vendor proposals, writing technical documentation and providing and delivering end-user training when needed
•Multi-Vendor, multi-platform unified communications engineer with design and implementation experience. Extensive troubleshooting and internal client management skills.
•Strong technical background"
Behavior Characteristics:
Excellent interpersonal and customer service skills; strong communicator; manages multiple customer priorities at given time; prioritizes and works with designated groups as needed; works independently with limited supervision; is highly motivated.
Skills:
Skill
Required / Desired
Amount
of Experience
Expertise Rating
Passed CCIE Collaboration Lab
Required
Passed CCIE Collaboration Written
Required
Certified Cisco Network Professional (CCNP) Voice
Required
Certified Cisco Network Professional (CCNP)
Desired
Cisco Certified Network Associate (CCNA) Voice
Desired
Cisco Certified Network Associate (CCNA)
Desired
Experience Configuring and troubleshoot Cisco IP Communicator and Jabber
Required
10
Years
3 - Expert
Experienced in DNS Server, DHCP, domains and TCP/IP based apps
Required
10
Years
2 - Proficient
Experienced in LAN and WAN QOS design and configurations
Required
12
Years
3 - Expert
Experience supporting multi-vendor, multi-platform converged networks
Required
10
Years
3 - Expert
Experience with bulk upload tools such as (BAT) for large scale deployments
Required
10
Years
3 - Expert
Experience with configuration of route plans, route lists, device profiles, calling search spaces, and partitions in multisite environments.
Required
10
Years
3 - Expert
Experience with Configuring and troubleshoot Cisco Unity Connection features, subscribers, call handlers, call routing rules
Required
10
Years
3 - Expert
Experience with Signaling Protocol - MGCP,SIP,H.323,SCCP,Qsig
Required
10
Years
3 - Expert
Experience with Supporting and configuring Cisco Contact Center Express V 7, 8, 9, 10.x
Required
8
Years
3 - Expert
Experience with Supporting and configuring Cisco TelePresence Video Communication Server and MSE 8000 Series infrastructure
Required
2
Years
3 - Expert
Experience with Supporting and configuring Cisco Unified Communication Manager V 7, 8, 9, 10.x (CUCM)
Required
10
Years
3 - Expert
Experience with Supporting and configuring Cisco Unified Presence V 7, 8, 9, 10.x
Required
4
Years
3 - Expert
Experience with Supporting and configuring high level Dial plan based on Multitenant organizations
Required
10
Years
3 - Expert
Experience with Supporting and configuring IP Paging System. Singleware InformaCast
Required
5
Years
2 - Proficient
Experience with supporting and configuring Unified Communication Manager Express and SRST
Required
10
Years
3 - Expert
Experience with Supporting and configuring unity Connection V 7, 8, 9, 10.x
Required
10
Years
3 - Expert
Experience with Supporting and configuring Virtual UC 8x System on VMWare, Unified Computing System
Required
2
Years
2 - Proficient
Prior project management and customer facing experience
Required
12
Years
3 - Expert
Experience with Supporting and configuring and implementing Cisco Prime Collaboration
Required
2
Years
3 - Expert
Experience with Upgrade existing Cisco UC platforms to latest software releases using Cisco best practices
Required
10
Years
3 - Expert
BS/BA Engineering, computer engineering, Computer Science or relevant work experience
Highly desired
Cisco Unified Contact Center Express
Desired
Experience with Supporting and configuring Cisco Show and Share and Cisco Telepresence Content Server and Cisco TelePresence Management Suite
Desired
2
Years
3 - Expert
Experience with Supporting advanced centralized dial plan in CUCM, SME, VCS/E,
Desired
4
Years
Overall IT Experience
Required
15
Years
3 - Expert