Overview: 

The Content Strategist is a crucial, client-facing role that is responsible for day-to-day client deliverables, creating and managing custom client strategies, and communicating both with clients and internal stakeholders. The Strategist is responsible for more Enterprise clients and is expected to have a deep understanding of their service line and how it impacts other areas of business to create a holistic marketing strategy.

*This role is titled Content Strategist internally*

Role and Responsibilities:  

Strategic Excellence and Best Practices: Strategists are responsible for creating custom strategies and implementing best practices for their clients that ultimately result in achieving our NSMs. The strategist will use project phase as a foundational moment for building the initial client strategy, but will also use our clients overall marketing goals, current and ongoing campaigns, and historical performance to optimize and revise strategies over the lifetime of the client while adhering to Directive best practices

Strategists will work closely with their AsD when roadblocks arise that impact their strategy and goal attainment. 

Strategists display a strong ability to craft creative briefs and compelling content campaigns with a focus on ideation based on competitor and audience insights.

Best practices should be used to inform our strategies to ensure our clients are in the best position to exceed their goals. In particular:

LTV:CAC modeling

Customer Generation

Share of SERP

Content Production

Goal Setting: Strategists are responsible for using available data to set goals for clients during their engagement period. These goals will be reviewed and approved by their AsD, who should be in the meeting with them. 

Data sources include Google Analytics, CRM data, SEMRush reporting, and Ahrefs reporting

All Goals must be approved by the AsD before the Strategist can present it to their client alongside their AsD.

Project Management: Strategists are responsible for ensuring that their planned strategy is executed. Project Management ensures that the Directive team and the client team knows who is responsible for specific tasks to ensure we make progress towards our goals. 

Use of the project management tool Asana is required. 

This includes delegating tasks to other team members, such as Specialists, as well as our clients and then ensuring that these tasks are completed in a timely manner. 

In pods where Project Managers are present, Strategists will ensure they partner with Project Managers to ensure all tasks are created, assigned and due dates are met and communicated to the client

Strategists will work closely with content writers and designers to complete content campaigns for clients on time while also being responsible for ensuring that the quality is up to client standards.

Internal and External Communication: Strategists are the main interface between our clients and our team. Strategists are expected to build relationships with our clients that goes beyond just deliverables and get to know them on a human level with the primary goal of being the best consultant for our clients and their business. Additionally Strategists are expected to proactively communicate to clients and internal leadership on a regular basis to ensure we are driving the best results for clients. 

When proactively communicating with clients we want to ensure we communicate timeline expectations for deliverables, goal attainment progress, and actively use our shared communication channels, such as Slack, to communicate between bi-weekly meetings. This includes sending deliverables on a regular cadence instead of only during bi-weekly meetings

When proactively communicating with internal leadership this should include communicating any roadblocks, opportunities for account growth, and any moments of change on clients accounts. Moments of change can look like a needed change in strategy, internal client marketing changes, point of contact changes, and more.

Reporting: Strategists are expected to regularly report to clients the progress and impact of their strategy. In support of this pilar strategists are expected to report on the following cadence:

Bi-weekly meetings with the client

Note in these meetings strategists are expected to report on NSM progress and ongoing deliverables 

Monthly reports

Quarterly reports

2 Bi-Annual business review presentation

Goals:

NSM Attainment: 100%

MRR Retainment: 96%

CSAT > 4.2

Upsells / Cross-sells / Referrals - 

Strategists are expected to regularly look for opportunities for our clients to grow their business with Directive. 

Examples of this include:

Growing into another service line such as SEO or Paid Media

Growing within their current service line such as increasing content, SEO, or Paid Media budgets

Referrals are a natural extension of building a solid relationship with our clients and strategists should be in the habit of asking for a referral at key moments. 

Example of moments to ask for a referral:

Point of contact starts a new job

Client leaves a 5 CSAT score

What You Offer:

A proven track record of success around implementing SEO principles and content strategy: keyword research, on-page optimization, and link building

Analytical insight: ability to analyze website traffic and SEO metrics using tools like Google Analytics

Strong Communication skills: comfortable client facing and owning relationships with key steak holders

Strong familiarity with industry tools such as Google Search Console, Google Analytics, SEMRush, Ahrefs, Screaming Frog/crawling tools

Proven organizational, project, and time management skills

Genuine enthusiasm for digital marketing, SEO and Content

Must have agency experience

Must have b2b tech and/or SaaS experience

What We Offer