Department/Unit: Serology/Immunology Work Shift: Day (United States of America) Salary Range: $86,650.99 - $134,309.04 The Serology Supervisor manages the day-to-day operations of the department based on patient care needs, and regulatory and quality standards. The Supervisor has expertise and leadership in laboratory medicine in the specialty assigned. This position requires the exercise of independent judgement and responsibility for technical and administrative decisions for the department in collaboration with the laboratory director(s). Other critical aspects include project management, budget development and maintenance; management of supplies and resources, administrative oversight of staffing issues including hiring, competency assessment, development and corrective actions. ESSENTIAL DUTIES AND RESPONSIBILITIES: Include but not limited to the following: 1. Communicate clearly and effectively both orally and in writing. Use available communication technologies efficiently. 2. Manages the day-to-day operations of the laboratory based on patient care needs, and regulatory and quality standards. 3. Interpret laboratory information for healthcare providers. Effectively communicate implications and/or applications of test methodologies. Assist clinicians in evaluating unexpectedly abnormal test results. 4. Uses effective written and verbal communication skills to cooperatively work with customers and employees. 5. Listens well, takes direction and engages in interactive dialogues with others. 6. Utilize good business practices to manage laboratory operations, bearing in mind government regulation of reimbursement and payment mechanisms for laboratory services. 7. Ensures test performance expectations are met through proficiency testing, correlations, calibrations and any other required methods. 8. Maintains familiarity with current regulatory requirements and ensures compliance with those requirements 9. Participates in performance improvement activities and actively seeks ways to implement continuous improvements. 10. Evaluates necessity for new testing or instrumentation or removal of testing available in house. 11. Monitors quality indicators, investigates complaints and non-conformances in conjunction with the quality department, develops a plan of action to resolve issues. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as outlined in the annual competency assessment. Where feasible, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the job’s essential functions. EDUCATION, LICENSURE, REGISTRATION AND/OR CERTIFICATION: 1. Meets New York State Education Department requirements AND CLIA Clinical Laboratory Personnel Requirements for Clinical Laboratory Technologist and be licensed by the NYSED as such. Thank you for your interest in Albany Medical Center!​ Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.