A TGI Fridays Server possesses a passion for service, is knowledgeable of menu items, and is prepared to proactively customize the dining experience to the Guests’ expectations.

Key Responsibilities:

Greets Guests with a genuine smile, builds rapport, and ensures an enjoyable, quality dining experience.Looks for visual and verbal cues to identify the experience the Guest wants and customize the service to meet those expectations.Promptly and accurately takes food and beverage requests from Guests.Ensures expedient service of food and beverages to the Guest.Frequently checks up on the Guests and uses visual cues to provide silent service as appropriate.Learn TGIF menu and beverages, expertly recommends and upsells on items.ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.Follows all Fridays Service Style Standards.Accurately rings all orders into the POS system while simultaneously interacting with Guests when applicable.Practices conversational ordering by mentioning current promotional features.

MEASURES OF SUCCESS

Guest experienceExercising standards of Responsible Service of AlcoholConsistently fulfill the Key Responsibilities and Accountabilities aboveService Strength Code rating meets/exceeds company standardsGuest satisfaction scoresMeeting all key metrics outlined on the myPerformance scorecard

 QUALIFICATION REQUIREMENTS

Must be able to deliver plates and food and clear tablesMust be able to lift up to 30 lbs.Must be able to hear well amongst loud background noiseMust be dressed neatly and well groomed in company approved uniform at all timesMust be able to operate P.O.S. system, make change correctly and make credit card transactions accuratelyMust be able to calmly respond to angry Guests and notify a ManagerMust be able to read and write notes to hearing impaired GuestsMust be able to read menus to sight-impaired GuestsMust be able to verbalize menu items clearly to Guests while taking their orders or responding to their requestMust be able to read and writeMust be able to stand and walk during entire shiftMust be able to reach, bend, stoop and wipe counters/tables

 

DISCLAIMER: THE CONTENT WITHIN THIS DOCUMENT REPRESENTS THE ROLE OF A TGI FRIDAYS INC. EMPLOYEE. FRANCHISEES MAY INCLUDE DIFFERENT OR ADDITIONAL REQUIREMENTS. PLEASE VERIFY ACTUAL REQUIREMENTS DURING THE INTERVIEW.