Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description
Approach all encounters with guests and employees in a friendly, service oriented manner.Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag while working.Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations.Complete all side work and cleaning duties as described in the SOP's.Have full knowledge of entire menu, as well as daily specials, desserts, etc.Take all guest orders, ring them up, and expedite the orders from the kitchen in a presentable and timely manner.Provide attentive service, focusing on guests needs.Receive payment for food and beverage provided and provide change and receipt to guests.Keep an accurate record of all checks and balances to be presented in a daily report.Present drinks to guests, obtain payment for them and record accurately.Maintain a sanitary environment in accordance with local health codes.Process credit card and room charges.
Qualifications
Must be able to convey information and ideas clearly.Must be able to evaluate and select among alternative courses of action quickly and accurately.Must work well in stressful, high pressure situations.Must be effective at listening to, understanding and clarifying concerns and issues raised by coworkers and guests.Must maintain composure and objectivity under pressure.Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.Must be able to work with and understand financial information and data, and basic arithmetic functions.Must obtain an efficient knowledge of menu items and accomplishments.
Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Fairmont Copley Plaza is proud to be an Equal Opportunity Employer.