Company Description

Fairmont Breakers is a beloved feature of the Long Beach skyline, a historic landmark with a character and soul of its own. Originally opened in the roaring twenties as a lavish hotel on the waterfront, Breakers was a sought-after destination for world-famous stars. Following an extensive renovation, Fairmont Breakers returns as Long Beach’s only luxury hotel, restoring one of California’s most storied properties to its original grandeur. It offers 185 boutique rooms and suites; a rooftop pool and terrace; an open-air rooftop lounge with views of the Pacific; a blissful two-story spa, wellness and fitness center; dining venues and bars including a live jazz club; and 10,000 square feet of indoor and outdoor function space. Whether exploring the comforts of elevated coastal Italian cuisine in Nettuno or dining among the stars with champagne and caviar in Sky Room, Fairmont Breakers aims to delight all of your senses with artful surroundings and innovative offerings from our culinary team.

Job Description
Consistently offer professional, friendly and engaging serviceMaintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condimentsQuickly clear dirty table settings and prepare table for resetting.  Promptly and consistently reset all service ware as instructedTransport all dirty tableware from dining room to dishwashing area for proper cleaningSweep floors between guests and service accordinglyClean up spills and debris off the floor during and between serviceDiscard trash to appropriate locationMaintain cleanliness and organization of workstationsEnsure Plate presentation as per standardsExpedite food orders when necessaryEngage and genuinely interact with guests while anticipating their needsExplain food and beverage items in detail to our guestsFollow all hotel standards, LQA standards, and Forbes 5 Stars standards while conducting self-audits to ensure 100% compliance on all interactions with guests.Act as point of contact between Front of the House and Heart of the House including StewardingSupport and assist Servers, Bartenders, Chefs, and ManagersControl costs and wasteMaintain order on pick up side of lineMaintain cleanliness and organization of lineBe proactive by assisting co-workersServe courses correctlyBe familiar with all menu items and aspects and services of the propertyClear excess dishes on table to maintain clean and orderly appearanceExceed guest’s expectationsOther duties as assigned
Qualifications
Must have minimum one year of customer service experience, preferably in upscale F&B environmentMust have exceptional organizational qualities and skillsMust have friendly, helpful, engaging mannerAble to work flexible hours, weekends, and holidaysHigh school diploma or equivalentMust Pass Food, Beverage and Service Knowledge Quizzes and Skill tests
Additional Information

What is in it for you:

Hourly Rate: USD $24.00 per hourDiscounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.Opportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust, respect, and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.