SCOOPOLOGIST MISSION To bring the magic of our homemade ice cream to every guest through the creation of artistic quality, perfectly portioned ice cream treats. ESSENTIAL FUNCTIONS + Treat our fragile, premium, premium ice creams and toppings with total respect and pride. + Make increased ice cream consumption the goal of each shift. + Enter orders into POS immediately. + Make products as fast as possible with precision and fantastic eye appearance- each one a work of art! + Expedite orders from the window to the dining room. Find runners or run yourself. + Look for sampling opportunities. + Monitor and restock the retail cases, make certain they are always perfectly neat. + Take and process telephone orders efficiently and encourage guests to order more. + Coordinate all online orders to insure they are complete and modifiers are correctly done. + Make each guest feel important and special, especially kids! + Look for ways to go above and beyond for your guests and coworkers. + Be the final quality control checkpoint- be proud of everything. + Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go. + Offer a sincere, personal welcome to every guest entering the restaurant. + Smile and make eye contact. + Anticipate the guest’s needs and react before they need to ask. + Create an emotional attachment to our restaurant by helping our guests create great memories. GENERAL JOB REQUIREMENTS + Must read, write, and communicate in English as it relates to the job and to the safety regulations. + Must be able to perform all job functions safely. + Must meet the company performance standards for the job. + Must participate in company orientation and training. + Must be able to follow instructions. + Must be able to work the scheduled / assigned times and required overtime for the position. + Must be able to use, or learn to use, the equipment and tools used to perform the job. SPECIFIC JOB SKILLS AND QUALIFICATIONS + High School Diploma / GED preferred. + Food Service background / experience preferred. + Must have excellent people skills. + Must have basic math skills. + Must be able to stand and walk for extended period of time. + Must know safety information regarding all materials used within the scope of the work.