Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! #PGH-BMC Location Description Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: • Full Time employees have access to Medical and Dental insurance to fit your needs • Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) • 401K match (Let us help you build your financial future) • Companywide Hotel Room Discounts (Who doesn’t love to get away) • Paid Time Off • Employee Assistance Program (We are here to support you) • Employee family events (bring the kids!) • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few and many more, please inquire for more details. One of the premier luxury resorts in San Antonio, La Cantera reimagines its ranch roots through 496 rooms, 34 boutique-style Villas, and an exclusive adults-only floor. Overlooking 550 acres of The Texas Hill Country, La Cantera has become one of the most sought after San Antonio resorts. At La Cantera, sophistication meets relaxation. Every experience provides the opportunity to discover something new. From our 25,000 sq. ft destination spa, Loma de Vida Spa & Wellness, a championship golf course, guests can immerse themselves in the San Antonio scenery. Unlike other Hill Country resorts, La Cantera invites the peaceful Hill Country ambiance into every space. Overview The In-Room Dining Server is responsible for taking guests’ orders over the phone and delivering food & beverage to guest rooms. They will be responsible for ensuring accurate food orders as well as timely delivery. The In Room Dining Server will assist in maintain the La Cantera Hill Country Resort Standards. The In-Room Dining Server shall strive to provide exceptional service to both internal and external guests at all times.They will be responsible for exemplifying the La Cantera Resort and Spa Culture as well as promoting the resort as both the Destination and Employer of Choice! Essential Job Functions: Assists with preparing food trays; ensure proper appearance standards. Carries Room Service trays to guest rooms. Maintains an up-to-date working knowledge of all amenities and minibars, notifying housekeeping of any issues. Assists resort staff as needed. Maintains daily can checklist and inspection. Completes opening, ongoing, and closing side work. Attends mandatory monthly department meetings and appropriate resort and division meetings. Makes Room Service drink orders. Communicates with kitchen staff to ensure guest satisfaction. Removes serving trays from guest rooms. Engages in friendly and professional conversation with guests. Addresses any guest issue promptly and with great concern. Provides general resort information for guests. Offers warm and sincere welcome/farewell for all guests of La Cantera Hill Country Resort including use of guest name & good eye contact with each guest. Maintains an up-to-date working knowledge of all resort amenities as well as any special events. Interacts with resort staff in a professional manner, assisting other departments with necessary information. Upsells other resort services and amenities to guests. Assists restaurant staff as needed. Maintains a constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons). Reports all safety incidents to the on-duty supervisor. Qualifications High school education required Prior food and beverage experience preferred At least one year customer service experience preferred At least six months POS system experience preferred