Title: Service Account Manager

Company: Legend Companies

Location: Savage, MN

Compensation: $80-90K+ uncapped commission, average OTE of $150,000

Who We Are:

At Legend Companies, we take pride in our ability to create lasting relationships with our customers. From service calls to complex HVAC, plumbing, and piping projects, to full-service facility maintenance programs, our customer’s needs will always be at the forefront of what we do. These values are shared throughout our company, and it shows. Our thoughtful design, pre-construction capabilities, detailed craftsmanship, construction management, project follow-up, and extended maintenance programs continually demonstrate that the success of our business is measured not by profit margins, but by the quality of our customer relationships.

Position Overview

As a Service Account Manager at Legend Companies, your primary objective is to achieve sales and operational goals by focusing on client retention, overall satisfaction, and developing new service revenue. This includes managing a portion of the company’s existing client base while driving new business through maintenance agreement sales.

Key Responsibilities

Cultivate a strong sense of urgency and a results-driven mindset. Understand and align with company-wide, departmental, and individual goals. Serve as the primary account manager and point of contact for your assigned client portfolio, managing service contracts, projects, customer follow-ups, complaints, collections, and contract renewals. Drive revenue growth by leveraging existing relationships, building new connections, and providing accurate and responsible budgets, bids, and estimates to secure sales. Maintain a targeted revenue level of preventative maintenance agreements to support service objectives. Collaborate with all departments to identify and pursue growth opportunities. Build and nurture long-lasting, trusted customer relationships. Ensure seamless transitions from sales to the service operations team by preparing comprehensive and relevant information. Proactively notify the service manager of any customer-related issues. Promote and uphold Legend Companies' mission, vision, and values in all interactions. Adhere to all company policies and procedures.

 

Qualifications

3-5 years of experience in mechanical service Commitment to continuous personal and professional development to stay current with industry trends. Proficiency with Microsoft Office, including Word, Excel, and related tools. Strong written and verbal communication skills. Previous experience in account management or sales is preferred.

What We Offer:

Competitive Salary Health, Dental, Vision Family Insurance Coverage; 100% paid by Legend Flexible Work Environment Paid Vacation and Holiday Time Off 401K Match Profit Sharing Plan We Promote From Within Company Events – Holiday Party, Annual Fishing Trip, Company Picnics