Ho Chi Minh, VNM
19 hours ago
Service Account Manager
**Job Description Summary** Role Summary/Purpose You will drive revenue and growth in your assigned accounts and geography across the various segments, while building and sustaining good networks and customer relationship. GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. tex **Job Description** **Roles and Responsibilities** + Financial Performance: + Is accountable to achieve Product/Solutions/Service sales OP target for assigned accounts in Vietnam. + Ensure pricing compliance for all opportunities. + Manage opportunities and funnel using applicable CRM sales funnel tools and reports for their products/solutions/services in their assigned territory/accounts. + Territory & Account Management: + Create territory/account plans including opportunity development, competitive strategies and targets. + Build strong business relationships and formulate account relationship plans within the assigned accounts/ territory. Identify & respond to key account technical and departmental decision makers’ needs and maintain customer contact records in the relevant CRM tools. + Maintain a network of key opinion leaders within the assigned territory. + Track and communicate market trends to/from the field including competitor data and develop effective counter-strategies. + Product & Market Expertise: + Maintain up to date detailed knowledge of their product/solution/services. Be able to present and discuss the value proposition and benefits which are relevant to customers. + Maintain up to date market and competitor knowledge related to their product/solutions/services. + Develop their understanding of the customers changing clinical and/or operational issues and challenges. + Create viable product and service configurations which meet customer needs effectively, while achieving optimum margin for GE HealthCare. + Differentiate assigned product and service offerings during the various stages of the sales process, effectively using GE resources and approved marketing and promotion materials to actively support the customer through their decision making process towards a successful outcome for GE HealthCare. + Represent the company at relevant medical conferences and technical exhibitions to promote product/solution/services and company. + Opportunity management: + Identify and create new opportunities and work with sales / service leaders and account teams (where applicable) to continuously increase prospect and opportunity funnel. + Support and manage tender/bid processes including the needs qualification, vendor selection, quotation and closure of their product/solution/service opportunities to meet sales and margin targets as well as to maximize customer satisfaction in the assigned territory. + Create and maintain opportunities in the applicable sales CRM tools. + Ownership of opportunities and configuration quality at the point of entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs including service contract offerings. + Estimate date of delivery to customer based on knowledge of the company's production and delivery schedules ensuring fulfillment of the order is according to customer expectations and enhances customer satisfaction. + One GEHC teamwork: + Contribute to account plans for accounts covered by account managers/executives. + Educate account team members on their product/service/solution strategy and offerings where applicable. + Collaborate with and leverage subject matter experts and other resources within GEHC channels to build relationships and secure business. + Share and follow-up identified leads to other product lines within own accounts and or One GEHC accounts. + Compliance: + Adhere to and uphold highest standards of compliance to relevant international and local Regulatory and GE Healthcare Promotional Codes + Adhere to all applicable GE Healthcare compliance policies, codes and training requirements + Identify and report any quality or compliance concerns and take immediate corrective action as required. **Required Qualifications** + Bachelors Degree and minimum 3 years of selling/promotion experience in a medical, healthcare or technical field (e.g. biomedical engineering, medical physicists) or Life Sciences field + Previous experience in the Healthcare Industry + Ability to interface with both internal team members and external customers as part of solutions based sales approach + Ability to energize, develop and build rapport at all levels within an organization + Strong capacity and drive to develop career + Excellent verbal and written communication skills in local language as well as good command of English + Ability to synthesize complex issues and communicate in simple messages + Excellent organizational skills + Excellent negotiation & closing skills + Strong presentation skills + Able to travel frequently to maintain good quantity / quality of face-time with accounts in both countries + Valid motor vehicle license **Desired Characteristics** + Proven and progressive previous experience in sales/services/promotion to technical decision makers e.g. Facilities/Estates managers, Biomedical Engineers, nursing staff, medical specialty staff (Anesthesiology, Radiology, Intensive care, Nuclear Physicists etc. + Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills. GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support. \#LI ONSITE \#LI HYBRID
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