Service Administrator - Level III

Description

         

We are looking for a talented SERVICE ADMINISTRATOR to join our team specializing in service for our Sales and Service department in Sumner, WA.

 

In this role, you will make an impact in the following ways:  

   

Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers. 

   

Identify customer’s needs, gathers pertinent information, provides quotes, develops claims, prepares repair plans and provides status updates to customers on repair work. 

   

Create complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact. 

     

Review work orders to ensure accuracy for invoicing and warranty. 

   

Complete required training on a timely basis. 

   

Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor. 

   

Education, Licenses, Certifications

  High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations.  

Experience

  Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.       

     To be successful in this role you will need the following:     

Excellent customer service skills and the ability to effectively communicate in a positive and professional manner. 

   

Prior experience in service & repair, or warranty related field preferred.  

   

Excellent computer skills using multiple software platforms. 

   

Ability to thrive in fast-paced environment with multiple priorities. 

   

Compensation and Benefits 

 

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits. 

 

Cummins and E-Verify  

 

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

  This position does not require any Department of Transportation (DOT) related pre-screenings        Qualifications - External   

         



Job SERVICE

Primary Location United States-Washington-Tacoma-US, WA, Sumner, Cummins Northwest

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Jun 14, 2024, 3:26:34 PM

Unposting Date Sep 22, 2024, 11:59:00 PM

Organization Distribution Business

Role Category Onsite

Relocation Package Eligible

Req ID: 2400056H