Service Advisor Miami, Florida **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. **Join us!** **Job Description:** Service Advisor will be main point of contact for Latin America and multi-national corporations, providing timely and effective support on client's queries, wire investigations, issue resolution, among other requests. Will work in a fast-paced environment with demanding priorities, requiring strong organizational skills and great attention to detail. Working closely with internal teams to ensure seamless delivery of our products and services, driving customer satisfaction. **Responsibilities include but not limited to:** + Respond to client inquires via phone or email in a timely and professional manner. + Resolve client issues and concerns, escalating complex cases to senior team members. + Conduct wire investigations and resolve client issues in a prompt and efficient manner. + Collaborate with internal teams (i.e. Operations, Technical Support) to ensure seamless delivery of our products/services. + Develop and maintain strong relationships with client, understanding and whenever possible anticipating their needs and preferences. + Participate in regular team meetings, sharing best practices and feedback. + Identify and capitalize on opportunities to improve client satisfaction. **Required Skills & Abilities:** + **Work hours are normally 7:00am - 4:00pm EST to cover Brazil work hours.** **Working on some US holidays may be required.** **Ask manger to discuss during interview.** + **Minimum of 1+ years of banking experience, preferably in a in customer service role.** + **Excellent written and spoken English and Portuguese Skills (native speaker or near-native fluency).** + Strong communication, interpersonal and problem-solving skills. + Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines. + Excellent time management, organization, and attention to details. + Proficiency in Microsoft Office + Strong analytical and critical thinking skills + Self-motivated self-starter and able to work unsupervised. + Ability to work under pressure in a team environment. + Ability to liaise with all levels of the firm and people with different experiences and backgrounds. **Desired Skills & Abilities:** + Spanish language skills. + Knowledge of SharePoint and InfoPath. + Data analysis skills, with ability to interpret and communicate data insights. **Other Qualifications:** + Strong understanding of Latin America markets, culture, and business practices. + Understanding of regional differences and nuances + Ability to communicate effectively with people from diverse linguistic and cultural backgrounds + Experience with project management of process improvement initiatives + Embraces diversity of thought, culture, and backgrounds to foster a culture of inclusion and respect. + Committed to maintaining a workplace where everyone feels valued, respected, and empowered to contribute. + Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions. + Excels in working among diverse viewpoints to determine the best path forward. + Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner. + Commitment to challenging the status quo and promoting positive change. + Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base. + Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world. **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://u.go/0As7EN) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.