Join our Ricart Buick GMC Chevrolet team in North Columbus. Ricart Automotive has been Columbus' Top Place to Work since 2013! We offer competitive pay, a generous benefits package, opportunities for advancement, a family environment, a strong company culture, and more employee events than anyone in the industry! At Ricart Automotive, we pride ourselves on delivering exceptional automotive service with a personal touch. Our dedicated team is committed to providing top-notch care to our customers and their vehicles. We are seeking a motivated and customer-focused Automotive Service Advisor to join our growing team. Job Summary: As an Automotive Service Advisor, you will be the primary point of contact between our customers and the service department. Your role will involve understanding customer concerns, recommending services, and ensuring a smooth and efficient service experience. Key Responsibilities: + Greet customers and assess their automotive service needs. + Listen to customer concerns and provide accurate advice on vehicle issues. + Create detailed service orders and communicate necessary repairs or maintenance. + Provide cost estimates and obtain customer approvals for service work. + Coordinate with technicians to ensure timely completion of services. + Keep customers informed about the status of their vehicles. + Handle customer inquiries, concerns, and complaints professionally. + Maintain accurate records of services performed and parts used. Qualifications: + High school diploma or equivalent. + Previous experience as a service advisor or in a customer service role in the automotive industry is preferred. + Strong communication and interpersonal skills. + Ability to explain technical information to customers clearly and understandably. + Excellent organizational and multitasking abilities. + Proficiency in using automotive service software and tools, especially CDK preferred. + Valid driver's license. Ricart Automotive is an Equal Opportunity Employer.