Welcome page Returning Candidate? Log back in! Service Advisor - Freedom CDJR, Duncanville TX Job Locations US-TX-Duncanville ID 2024-2979 Category Fixed Operations Position Type Regular Full-Time Dealership Freedom CDJR by Ed Morse/Duncanville Overview

Accelerate your career with Ed Morse Automotive Group! With 75+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, IL, IA, CO, and AZ with over 50 + locations, representing 30+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth.

 

We are currently seeking Service Advisor to join our Ed Morse team.

Responsibilities Primary responsibility is to act as the principal contact between the dealership and customer for repair and maintenance service on their vehiclesThe goal is to provide customer satisfaction and maximize dealership sales of parts and serviceAdvisor will report directly to the Service Manager/ Service Director, but they will also work very closely with vehicle sales managers, the group leaders, techniciansWork directly with management to handle customers with complaints that cannot be satisfied at the service writer levelAnswer incoming telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiryPromptly meet and greet service customers warmly and be the perfect hostListen to customer's reason(s) for bringing their vehicle to the service departmentOffer logical diagnostic services or repairs to satisfy customer's concernsProvide accurate estimates for all the services or repairs recommended Qualifications Candidates must be well spoken, have excellent telephone skills.Be a positive associate who provides exceptional personalized service to our guests and community.Conduct all business with sincerity, honesty, and genuine concern for customers.Handle minor customer complaints and/or misunderstandings with professionalism, courtesy and tact.Maintain a customer satisfaction rating above zone average.

Why Ed Morse?

In addition to a rewarding career, Ed Morse offers our employees the following:

Weekly PayUncapped earning potential! -Bonuses, Commissions, etc. 401K with company matchCompetitive Health Benefits including: Medical, Dental, VisionSupplemental Insurance options, Life Insurance, Short-Team Disability & Long-Term DisabilityEmployee Assistance ProgramQuarterly Wellness Program Vacation Pay Sick PaySix Paid Holidays each calendar yearFantastic Employee Purchase Program - Discounts on vehicles, parts & serviceEmployee Referral Program - Get rewarded for working with friendsBecome involved in our community with Ed Morse CaresUnlimited career potential - opportunities in multiple states with over 30+ brandsOngoing Education - receive manufacturer and product knowledge training Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Connect With Us! Not ready to apply? Connect with us for general consideration. Application FAQs

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