Service Center

CSCS TX

Duties and Responsibilities:

Teammate Development and Coaching: Provide mentorship and constructive feedback to support the growth and performance of team members, fostering a high-performing culture.Partnering and Mentoring: Identify specific areas of training needs for a large-scale organization to help drive consistency after Caliber Way training.Standardization and Best Practices: Understand and align processes with insurance industry best practices, identify emerging trends, and design solutions to ensure consistency across business units.Training and Onboarding: Define and implement training programs that align with Caliber standards and provide comprehensive onboarding for new team members.Operational Consistency: Maintain consistent processes while ensuring both underwritten and overwritten exceptions are corrected. Helping new service advisors reach their full potential.Cross-Functional Collaboration: Partner with internal and external stakeholders, including field leadership, to ensure seamless operations and maintain high service quality.

Requirements:

High school diploma or equivalent required; a degree is preferred.Minimum 10 years of experience working with insurance certifications.Strong organizational and project leadership experience.In-depth knowledge of insurance repair programs.Exceptional problem-solving and analytical abilities.Excellent attention to detail and accuracy.Effective communication and customer service skills at all levels.Strong team collaboration skills with the ability to work independently when necessary.Proficiency in basic computer programs (Excel, Word, etc.).High level of empathy for coaching new service advisors