If you are customer focused, detailed and want to be around heavy equipment...keep reading! Vermeer All Roads in Simpsonville, SC is searching for a Service Advisor to join our team. As a Heavy Equipment Service Advisor, you are the first point of contact with our customers. This role helps manage the center of communications for all repair activities and acts as a liaison between customers and the dealership. You will be well versed in mechanical service matters and thoroughly understand the customer's problems to set and manage expectations. We want the customer to receive first-class service. Prior service advisor experience and heavy equipment/heavy duty will be given preference. This is a full time benefits eligible opportunity.  Benefits  Paid trainingGreat benefits available on the 1st of the month after 30 days...medical, dental, vision, disability and life insurance offerings401k with company contributionPaid time offCompany paid holidaysTuition Reimbursement programEmployee referral bonus programReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Duties:Maintain excellent customer service as set by dealership service managerSchedule appointments and generate estimates for customersAdvise customers on the appropriate maintenance required based on manufacturer’s specificationsDocument repair and service orders in the correct fashionEstablish and maintain a strong and positive working relationship with customers to encourage customer retention and referral business Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up timeAll other duties as assignedRequired Education and Experience  High School Diploma or GED requiredValid Driver’s LicensePrevious service writing experience requiredExperience within heavy duty/heavy equipment preferredMust have excellent customer service skillsAbility to multi-task, prioritize, and work efficientlyWork Authorization/Security Clearance Vermeer All Roads does not provide H1-B sponsorship.  AAP/EEO Statement  Vermeer All Roads provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Vermeer All Roads complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.