Service and Integration Management (SIAM) MSI Lead Job Category: Project and Program Management Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: None Type of Travel: None * * * CACI is seeking an experienced and highly motivated Multisource Integration (MSI) Lead with 10 or more years of service operations management experience in a multi-supplier environment. The MSI Lead is a multifaceted senior leadership role in the client’s multi-supplier ecosystem supporting the implementation and management of the MSI organization, processes, and policies. Responsible for the continual improvement and successful implementation of the multisourcing Service Provider (SP) model within the NRO's IT ecosystem. This key position oversees the development, integration, and management of ITIL-based IT Service Management (ITSM) processes and services across multiple service providers. This position will drive the evolution of supporting artifacts, ensure seamless service delivery, and execute complex integration and management requirements. This role demands an experienced and certified ITSM leader with a proven track record in multi-supplier environments. The successful candidate will be adept at optimizing service integration, fostering collaboration among diverse stakeholders, and driving continuous improvement initiatives. They will leverage their expertise to align IT services with mission requirements, enhance operational efficiency, and ensure the delivery of high-quality, cost-effective IT solutions across the organization. Key responsibilities include defining and implementing ITSM best practices, managing service level agreements, overseeing performance metrics, and providing strategic guidance on technology adoption and service optimization. They will work closely with technical teams, service providers, and COMM leadership to ensure that IT services are aligned with organizational goals and evolving mission needs The successful candidate will have the opportunity to apply and grow their skillset in MSI Management, work with a motivated and innovative team, engage with a wide range of stakeholders, and build capabilities in the MSI market. As a MSI Lead, you will: • Lead the continuous improvement of the multisourcing service provider model and its supporting artifacts. • Understand the customer’s business and the impact of the Enterprise on its ability to succeed • Support the organizational change initiatives required to deliver, improve, and maintain the customer’s operations • Oversee the successful delivery of ITSM processes and services across the enterprise. • Manage the MSI organization in an operational state, including any required staffing, processes, and strategic direction • Oversee the MSI functions including governance, customer engagement, service integration, continual improvement, and performance management • Oversee the MSI including Incident, Problem, Change, Event, Configuration, Knowledge, Request Fulfillment, and Service Catalog providing continual process improvement support to the customer • Collaborate with the Technical Director, to engage with the customer at the enterprise architecture level to strategically align the demand for new technical capabilities and the services provided the Enterprise • Collaborate with other Program support functions such as Situational Awareness as a Service, Integrated Operations, and the Integrated Service Center to manage the cross-functional processes required for seamless service delivery • Support the Program through identification and implementation of opportunities to improve service performance • Directly support the Program Manager and Deputy to ensure that all MSI programmatic level responsibilities (e.g., staffing, programmatic deliverables, monthly reporting, ad hoc requests, etc.) are completed in a timely, accurate, and quality manner **Required Qualifications:** + Bachelor’s degree in Information Technology, Information Systems, Statistics, Business, Management or related field + Minimum of 10 yrs of recent and relevant experience planning, directing and coordinating/executing multi-sourcing service integration activities related to an activity of similar size, complexity and scope. + An Active ITIL 4 Foundations certification + **One of the following ITIL certifications:** + ITIL 4 Strategic Leader + ITIL 4 Managing Professional + ITIL v3/2017 or 3/2011 Expert + ITIL v3 Intermediate-level + 10+ years of ITIL based Service Delivery experience from across the service value stream + Skilled at working collaboratively in a complex environment and driving performance achievement and improvements + Data-driven mindset of service excellence and customer satisfaction + Successful teamwork experience and demonstrated leadership abilities **Preferred Qualifications:** + Experience working with Government clients, specifically within the Intelligence Community + Familiarity with IT Service Management toolsets such as ServiceNow or Remedy + Project Management Professional (PMP) certification or equivalent + Minimum of 5 years relevant work experience and leadership in SIAM/MSI commercial environment + Leader in SIAM/MSI practice implementation and operations + Led managed IT infrastructure service transitions + Experience leading large teams in a matrixed management structure + Experience with Organizational Change Management + Demonstrated experience producing programmatic deliverables + Demonstrated experience with facets of personnel management - **________________________________________________________________________________________** **What You Can Expect:** **A culture of integrity.** At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. **An environment of trust.** CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. **A focus on continuous growth.** Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. **Your potential is limitless.** So is ours. Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci) **________________________________________________________________________________________** **Pay Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) . The proposed salary range for this position is: $99,800 - $219,600 _CACI is_ _an Equal Opportunity/Affirmative Action Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._