Qualifications  (e.g. Tertiary Studies, Accreditations, Professional Memberships)

Mandatory

Desired

Bachelor of Engineering Degree

x

 

Bachelor of Business (or similar)

 

x

Full Car Driver’s Licence

x

 

Key position responsibilities (The duties that must be performed on a regular basis to accomplish the result.):

Key expected position results / outcomes:

Identification of business development opportunities, with opportunities developed and progressed until the point of such opportunities becoming a commercial reality. 

Strategic analysis and development of various markets, including but not limited to; mining, rail, oil and gas, and vehicle manufacturing.

Plan and undertake regular call patterns to existing customers to promote Howmet Fastening System’s  products. 

Develop and maintain customer relationships to ensure the development of a platform that promotes sales on both a regular and ad-hoc basis. 

Service and develop accounts according to sales targets through effective sales presentations, training, joint calls and utilisation of support services.

Develop and maintain customer relationships that result in commercial realities.

Implement new and innovative HFS products through detailed project management and marketing programs.

Proactive, planned and detailed sales marketing plans implemented for specified and generic markets and customers. 

Provide recommendations and opportunities to the GM for incorporation into the organization’s sales and marketing strategy.

Translate field and customer interfacing knowledge into tangible information for incorporation into the organisation’s sales and marketing strategy. 

Provide application and product knowledge to Customer Service and other relevant HFS Staff.

Provide an advisory service to other Howmet Staff in a timely manner

Adopt a role in the development and implementation of HFS Displays at Trade Show Events

Ensure a positive image of HFS is portrayed at Trade Shows with an appropriate range of HFS products clearly displayed and communicated to existing and potential customers

Utilise available resources, and maintain a database that captures potential contacts and opportunities for HFS Japan.

Identify, record and maintain a list of potential contacts and opportunities for HFS.  Report on and address any barriers preventing such opportunities from translating into a commercial reality.   

Undertake projects which have the capacity to translate into commercial and business development opportunities 

Undertake projects, as identified, that provide an appropriate return on capital

Undertake other duties as directed by the GM. 

Undertake activities, as directed, that contribute to the overall ability of HFS Japan to satisfy customer and internal requirements. 

 

Product Service

 

Make recommendations for organizational improvements. Plan customer visits for service personnel training on equipment repair, maintenance, and warranty. Ensure warranty practices are implemented and problems are resolved. Provide assembly and pre-delivery service on company products. Train customer service personnel and ensure awareness of tooling systems. Oversee and resolve equipment field problems with account managers. Compile and submit reports on operating problems. Review and update service manuals; conduct demonstrations as needed. Develop and maintain quality standards per AS3902. Liaise with sales and technical staff on product specifications and quality standards. Maintain workshop tools and test equipment. Advise on warranty claims and prepare reports on unrecoverable costs. Respond to emergency repair requests and resolve troublesome equipment issues. Ensure compliance with ethical standards. Maintain and manage the company’s hire and demonstration fleet of tooling. Ensure all issues are addressed through the Trouble Report System.