Job Description SummaryPost Sales support of customer issue. In this role, you will execute within a well-defined operations framework and ensure compliance at all times. Collaborate with others to solve issues. This include repairs (both returns and field), technical support or a field service or other service request Accountable for the quality of own work. You will have daily contact with our customers, service engineers, logistic partners, and sales representatives.
For customer facing roles, develop strong customer relationships and serve as the interface between customer and GEHC.
Exchange technical information, ask questions and check for understanding.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job DescriptionRoles and ResponsibilitiesAs a Service Center Specialist you will be the back office supporting Nordic customers and field engineers.You will ensure that we meet the targets of field service work by respond to customer queries in a timely and professional mannerYou will be a member of a Nordic team coordinating service activities connected to our products/system deliveries and installed base service support.You will focus on execution to ensure the completion of the field service works quickly and efficiently.You will contribute to the development of processes, working methods and routines.You will be responsible for planning of preventative service jobs, upgrades and installations.Provide knowledge and accurate information to customers, and enter all comments and agree on to keep cases updated.Receive orders from customers and manage them in line with company policy and systems, following through to delivery, ensuring a quality of service.Raise quotations for customers and distributors as requested and in line with Company Policy.Develop solid product knowledge and a strong understanding of the Supply Chain.Be the escalation point for the local Service team, and work close to the Area Service Manager.Work as part of a team, with a flexible & proactive approach to increase and maintain the quality of service.Work collaboratively with other GEHC departments for dispute resolution.Build effective relationships with other departments to understand impact to customers and service levels.

Required QualificationsThis role requires experience in the Services & Customer-Call Center Support.Fluent Dutch and English knowledge, oral and written.Comfortable speaking on the phone, and documented computer skills.Experience with managing multiple projects.Structured and decisive with a strong sense of responsibility.Ability to work in a cross-functional cross-country team environment.Personal suitability.Willingness to work as part of a team, and drive/progress individual projects.Office-based position (Hoevelaken).

Desired CharacteristicsStrong oral and written communication skills.Ability to document, coordinate, and execute programs.Ability to manage oneself and tasks in a proactive mannerAn analytical approach to problem solving.Bachelor’s degree or proven experience in customer service.Distinct service mind.Eager to learn new systems and a desire to improve processes.Positive and friendly, with a desire to contribute as a team player.

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

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Additional Information

Relocation Assistance Provided: No