Service Center Technician

​Operations & Technology​

Puerto Rico 

General Responsibilities

Answer, evaluate, prioritize and make the initial assessment of incomingtelephone and web requests, attempting to resolve them or route them tothe appropriate support groups, based on established service levels orspecific timeframes. Use service managemen 

Performs duties through methods and actions that are consistently ethical and in total compliance with the laws, applicable regulations, Code of Ethics, corporate policies and guidelines and rules of conduct. Completes corporate trainings and certifications intended for the detection and prevention of money laundering related activities and fraud, insider training and conflict of interest policies and procedures, as applicable.

Education and Experience Required

-Associate Degree or Bachelor's, preferably in information's systems or computer technical field.
- Customer Service work experience recommended- Technical computer work experience recommended 

Knowledge and Skills Required

-Multitasking skills,
-Excellent oral and written communication skills in Spanish and English.-Courses in networks, computer maintenance
- Medium knowledge in office 365 package.
-Access knowledge within Helpdesk software such as CA Service 

Additional Information

L-V 8am-5pm 

Available to work extended hours, weekends and/or holidays as needed and the availability to travel as required supporting projects in the region. 

“Evertec Group, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, pregnancy, marriage, sexual orientation, gender identity, national origin, age, genetic information or condition, political affiliation, religious ideology, being a victim or perceived victim of domestic violence, sexual assault, or harassment, serving or having served in the Armed Forces of the United States, disability status, or any other protected category by Puerto Rico or US Federal law.EEO is the Law Poster. If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, please contact the People & Culture Department in advance at (787) 759-9999 or send an email totalentacquisition@evertecinc.comin order to accommodate your special needs. Evertec is an employer with E-Verify to verify the eligibility for employment of all the new employees.Participation Poster. Drug-free company. Equal Employment Opportunity/ Affirmative Action for Women/Veterans/People with Disabilities.”