We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose. 

We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind. 

We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Service Center Technician I for a Full-Time position.

Job Summary:

A minimum of six months computer support experience.

Technician is familiar with standalone and network computers and associated peripheral devices.

Duties:

The Service Center Technician I handles Tier 1 IT technical support requests. The Service Center Technician I shall manage and document customer support issues, remediation and customer satisfaction using a structured system for task resolution. Service Center Technician I shall maintain favorable customer relations by handling requests in a tactful and professional manner. The Service Center Technician I handle calls of lesser complexity and that are primarily routine or basic in nature. The Service Center Technician I follows basic procedures and scripts. More complex customer inquiries may be passed to higher level Service Center Technicians.

Education:

High School Diploma or GED

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile: 

We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. .

NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation.  about our Benefits and Culture!

#NAI #DICE

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