We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose. 

We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind. 

We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Service Center Technician III for a Full-Time position.

Job Summary:

A minimum of three years computer support experience required. Technician is familiar with standalone and network computers, local area networks and wide area networks.  At least three (3) years of specialized experience including Service Center support in a multi-server environment, comprehensive knowledge of PC operating systems (e.g., Windows), networking and mail standards. The technician needs to demonstrate the ability to effectively communicate orally and in writing and to have a positive customer service attitude.

Duties:

The Service Center Technician III handles the most complex IT technical support requests for the DOI/IA user base. The Service Center Technician III shall manage and document customer support issues, remediation and customer satisfaction using a structured system for task resolution. The Service Center Technician III shall independently analyze and resolves operational problems for the technical support center and shall assist the Federal Functional Lead in prioritizing tasks for the Service Center Technicians that are working on task resolution. The Service Center Technician III shall provide reports for technical support activity, property accountability, and event schedules.

Education:

Associate’s Degree or Certificate from technical training institute

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile: 

We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. 

NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation.  about our Benefits and Culture!

#NAI #DICE

Share