Service Consultant Job ID: 4075 Location: Midrand, ZA, 1685 **We are looking for a Service Consultant – Mobile Mining Repair (f/m/d) to join our team at Innomotics** **Your change engine.** Motors and drives are our business redefining reliable motion from check-time per day to uptime per lifecycle, from simply on/off to everything smart in between. Our most powerful engine: more than 15,000 dedicated experts, doers, colleagues. For them, engineering the future means keeping businesses in motion – in e-motion. We are the “we” in power – and we can empower you. **15,000 and counting.** Are you looking for the stability of an established global player with the lean, innovative spirit of a mid-size hidden champion? That’s us! Are you looking to shape entire industries with a future-proof portfolio of more sustainable, energy efficient solutions? Deal, let’s go! **Your role.** To ensure effective service delivery within the Mobile Mining Repair business, leading to increased customer satisfaction and profitable business growth. The Service Consultant acts as a trusted expert that the customer relies on to deliver exceptional service at all times. + Plans and conducts repair activities to improve customer business operations by applying appropriate solutions and business methodologies. + Elicits and evaluates customer requirements and contributes to developing the service portfolio further. + Has in-depth knowledge of mobile mining and rotating equipment industries and Innomotics service offering. + May be responsible for identifying and developing business opportunities and innovating mobile mining portfolio. + Act as primary contact between customers, Innomotics, and subcontractors + Maintain accurate tracking of all repair requests, quotations, operations and warranties + Act as technical advisor to repair partners and conduct technical review of technical assessments provided by partners + Prepare and/or validate repair quotations + Proactively identify trends that may indicate quality or operational issues and assist customers to address these to avoid unplanned breakdowns + Manage relationship with internal business partners and factories + Ensuring spares availability and issuing of spares to Service Providers through proactive inventory management, forecasting and supply chain management **Your profile.** + National Diploma in Mechanical Engineering or equivalent + Minimum 5 years in service operations repairing electrical rotating equipment in the mining industry + Familiarity with mobile mining equipment (experience with major OEM’s is an advantage) + Knowledge of Traction Motors and electrical systems on Diesel-electric Haul Trucks or other heavy equipment + Knowledge and application of manufacturing and repair quality management principles + Mechanical / Electrical failure analysis **Make your mark in our exciting world. #JoinReliableMotion #TeamInnomotics** As an equal-opportunity employer we are happy to consider applications from individuals with disabilities. Apply now »