Job Title: Service Consultant

 

Key Purpose

Our Commissions department is looking for a great person to join their team as a service consultant to service broker houses and franchises with all related billing and commissions’ queries.

Areas of responsibility may include but not limited to

 Answering inbound calls timeously  Dealing with predominantly telephonic and occasionally email queries  Assisting franchises/brokers with Health, Life and Group Life and Vitality queries  Submitting of reports to brokers  Review and recommend improvements to existing processes  Implement and maintain internal controls to ensure best practice  Perform any other related functions requested by management

 

NB: The role is not limited to the key outputs mentioned above

 

Personal Attributes and Skills

 Perform a variety of administrative responsibilities  Ability to multi-task and attention to detail is vital  Ensure that delegated tasks are performed within proper time frames  Prioritise workload and address any immediate issues as and when they arise  Effective communication at all levels within the organisation (written and telephonic)  Client centric servicing and positive problem solving approach  Excellent time management  Deadline conscious and able to work under immense pressure  Work independently, but open to team work when necessary  Takes responsibility for actions and projects  Upholds ethics, values and demonstrates integrity  Adapts to changing circumstances, new ideas and change initiatives

 

 

Education and Experience

Essential:

 Matric Certificate  1 year Call centre experience within a financial service industry

 

Advantageous:

 1 year Call centre experience dealing with brokers  1 year experience with Discovery Life products  Post-graduate degree or equivalent

 

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.