Job Description The Customer Service Representative (CSR) is expected to consistently provide world class experiences in the customer care process for customer inquiries about outages, billing inquires, and emergencies, assist with navigating the Georgia Power Company's Online Customer Care (OCC) portal, utilize the OCC Support Tool, and provide timely and accurate responses consistent with Georgia Power's Customer Service Standards and Behaviors found via our internal knowledge management system. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Requirements/Nice to Have: * High school diploma or equivalent * College degree is a plus * Customer Service experience required * Chat experience is a plus * Spanish language proficiency is mandatory for 10% of service Knowledge Skills and Abilities * Excellent track record of resolving customer inquiries and providing service in a manner that fosters customer relationships and promotes customer satisfaction * Ability to formulate well-written professional responses that provide first contact resolution * Good working knowledge of georgiapower.com, OCC, and the OCC Support Tool * Excellent track record of managing time and attendance * Must be able to multi-task well, while paying attention to the details * Excellent listening skills with the ability to empathize with customers, effectively reducing tension, and managing conflict * Excellent analytical and problem-solving skills with the desire to do what it takes to resolve the customer's concern * Exceptional grammar and typing skills * Good computer, technical, troubleshooting skills * Consistent positive, enthusiastic, "can-do" attitude * Ability to identify and suggest process simplifications * Takes ownership and exhibits initiative * Confident working independently and within a team environment * Handle customer requests in a timely, professional manner to ensure first contact resolution * Contribute to a learning environment by providing direct feedback for customer service standards and policies Day-to-Day * In our state-of-the-art service center that serves 2.4 million customers, you will work with our external customers and our internal teams to: * Process service orders, emergency outages and billing inquiries * Initiate transferring and disconnection of electric service * Inform customers of Georgia Power efficiency programs * Collections * Products and Services null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.