Job Title: Service Controller 

Location/Franchise: NASHUA Midlands

 

Job Purpose 

To coordinate and manage all incoming service requests on various platforms from Nashua Clients. 

 

Requirements 

Experience and Qualifications Required

Grade 12 / Matric. Computer literate. Customer contact centre experience will be advantageous. Service Now and Athena experience will be advantageous. Experience in a Nashua Service Centre will be advantageous.

Duties & Responsibilities

Create incoming incidents and update client with necessary information.  Update Athena errors and resolution errors on Service Now. Manage created incidents according to Nashua KPI’s Laise with Credit Control to release all purchase holds. Generate quotations for chargeable incidents. Capture and process required information and documentation for chargeable incidents. Create and resolve workshop incidents on Service Now. Process documentation for delivery / collection of Nashua equipment.  Filling of all service-related documentation. Manage and prioritize all Major and SLA clients. Resolve incidents for HP, Lexmark and Epson as per prescribed SOP.

Skills and Attributes 

Excellent communication skills – written and verbal. Efficient in both English and Afrikaans – written and verbal.  Professional telephone etiquette. Strong customer focus. Ability to work under pressure. Strong client liaison skills.

Other Assignments 

Perform all ad hoc duties as and when requested by Management.  Attend and complete both online and classroom training when required.

 

Working Conditions 

Monday – Friday 08:00 – 17:00.

 

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned. 

 

If you are interested in this vacancy, please submit your CV to [email protected] by no later than 15 June 2024.

 

Should you not hear from us in 2 weeks after the closure date, please take it that your application has not been successful.