This position is responsible for assisting in the operation of the department. An individual in this position will be expected to perform additional job-related responsibilities and duties throughout the facility as assigned and or as necessary. The Service Coordinator effectively coordinates and schedules Service field technicians. They ensure customer expectations and commitments are met through effective communication with our customers, providing support and information, prioritizing service calls and direct coordination with field employees. This is an “in office” role.

ESSENTIAL FUNCTIONS: The individual must be able to successfully perform the essential functions of this position with or without reasonable accommodation. Functions below are a list of duties that may be assigned.

Serves as the main point of contact for all service customers to ensure customer expectations are met. Proactively follows up with customers after completion of servicevisits. Handles decisionsregarding the scheduling and movement of manpower and materials. Schedules and dispatches field labor force to meet customer needs and expectations based on the nature of the call (Emergency, Preventive Maintenance, available resources and customer needs). Utilizing task management applications. Supports material procurement (pricing part sales, processing orders and invoicing) as well as internal requests in support of Service projects. Effectively utilizes Service Software in the delivery and management of service activities: opening service calls, supporting and scheduling planned preventive maintenance visits, updating customer information, creating purchase orders. Coordinates with subcontractors for installation and repair work. Supports Project Managers and Operations Managers with manpower planning and scheduling. Provides administrative support. Assists with collections and invoicing. Delivers outstanding customer service. Prepare T & M and Service Contract invoicing for Service customers. Assist with the preparation and distribution of accruals to accounting. Effectively communicate with Service Managers, Project Managers, and Accounting regarding contract documents, change orders / other modifications, approvals, and any additional services related to billings. Work with Service and Accounts Receivable to facilitate client collections and cash application. Project entry into AX when a new project is booked. Assist with the monthly forecasting and reporting processes. Generate Purchase Orders and document goods receipt in AX. Monitor time sheet submissions and communicate any missing or incorrect information to the appropriate manger. Receive incoming supplier/subcontractor invoices, verify accuracy and readiness to pay with Project Manager, and assist Accounting team with processing for payment. Communicate to initiate project close-out documents (Warranty Letters & As-Builts)General administrative and office support for Division staff. Support a performance-based culture, both team and individual, to assure continuous improvement and alignment with enterprise vision, mission, and objectives. Ensure that all quality and safety standards, specifications and policies are met, drive continuous improvements, and collaborate with the team to drive efficiencies. Support a culture based on open/honest dialogue and involvement with all team members that demonstrates the value of their input and engagement in improving performance. Support a culture of high performance and accountability in employee and site safety as well as other aspects of the business.