ORGANIZATION SUMMARY
Family Residences and Essential Enterprises, Inc. (FREE) benefits and proudly supports more than 4,000 individuals with intellectual / developmental disabilities, mental illness and traumatic brain injury. It is the mission of FREE to support people of all abilities reach their full potential and thrive in their communities. FREE provides a diverse array of supports and services including: housing; recovery services; transition to work; employment; day, community and family services; respite; crisis services; education and after school support; specialty health services; and advocacy.
POSITION SUMMARY
The Service Coordinator is a part time position working for the Article 31 Outpatient Program. Service Coordinator provides targeted support to the wellness and recovery goals of individuals with complex and/or chronic behavioral health issues and needs by implementing targeted acute interventions designed to provide timely, high-quality, and efficient care.
DUTIES, RESPONSIBILITIES, AND ESSENTIAL FUNCTIONS
• Works as part of an interdisciplinary team to ensure the coordination of resources for individuals enrolled in the Outpatient Program.
• Identifies service gaps and locates needed resources for individuals, including housing, works placement and other supports.
• Conducts routine follow up/monitoring of individuals and their services.
• Assists individuals in understanding, managing and maximizing their resources/benefits to ensure they can receive appropriate and supportive services.
• Referral to community and social support services ensuring appropriate linkages are made.
• Provides transitional care, including appropriate follow-up from inpatient to other settings.
• Provides support to people served in navigating complex health care and social services systems.
• Provides individual and family support including advocacy when needed.
• Promotes hope and recovery by using strengths-based, culturally appropriate, and person-centered practices.
• Maximizes community integration and normalization by ensuring community and programmatic resources are sought out and engaged upon.
• Consults with Clinicians to devise and manage effective ongoing care plans to at risk clients.
• Prevents, recognizes and reports abuse toward the people we support
• Ensures that all required documentation (paper and electronic) is completed /processed
appropriately, in a timely manner, and meets quality and compliance thresholds.
• Performs other duties as assigned.
Responsibilities of All FREE Employees
• Always communicates in a respectful manner with all people including the people we support,
supervisors, other valued team members, and members of the community.
• Complies fully with FREE’s confidentiality policies by holding in strictest confidence all
information pertaining to members, residents, the people we support and their families, clients,
providers, contractors, and employees.
• Meets all safety training requirements; adheres to all safety policies and reports any and all
unsafe conditions; takes measures to prevent accidents and/or eliminate conditions that pose a
safety or health risk.
• Coordinates, supports, attends and participates in all required events/ meetings/ reviews/
committees, including ones outside of standard working hours.
• Meets all job requirements and stays in compliance.
• Adheres to FREE’s standard of ethical behavior as outlined in the Employee Handbook and
Code of Conduct as well as applicable laws and regulations.
Please note the above duties, responsibilities, and essential functions are a non-exhaustive list, and
may be changed by FREE at any time, with or without notice to the employee.
QUALIFICATIONS
• Education:
o High School Diploma or equivalent required; Associate Degree in Human Services field
preferred
• Experience:
o At least two years of experience working with behavioral health population
• Specialized Training, Licenses, Certifications:
o Not required, training will be provided upon hire as needed
• Knowledge, Skills, Competencies, and Abilities:
o Proficient knowledge of community resources for referrals
o Demonstrates organizational and communication skills which would enable effective
interaction with fellow team members, individuals/clients/families and the community
o Critical thinking and sound judgment skills are necessary
o Computer literacy required; familiarity with Microsoft Office Suite
o Must be efficient and well organized
• Other Requirements:
WORK ENVIRONMENT
This role is performed in-person, frequent travel throughout LI is required.
PHYSICAL REQUIREMENTS
• Employee is required to sit, walk and stand for prolonged period of time (at least 8 hours).
• Employee is required to effectively communicate both verbally and in writing.
• Employee is required to operate standard office equipment such as computers, phones,
photocopiers, fax and filing cabinets.
• Employee might need to move/lift light items.
Notwithstanding the above listed physical requirements of this position, FREE will provide
reasonable accommodations to allow employees to perform the essential functions of the position,
provided such reasonable accommodations do not cause undue hardship on FREE.
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